JW Marriott Savannah Plant Riverside District

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,800 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Job Summary

Managing Activities and Live Music Program. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence. Monitors quality, standards and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Schedules events, programs, and activities, as well as the work of others. Develops specific goals and plans to prioritize, organize, and accomplish work. Manages outside vendors related to recreation and activities.

Responsibilities:

Managing Activities and Live Music Program.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Schedules events, programs, and activities, as well as the work of others.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Manages outside vendors related to recreation and activities functions.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Develops and manages the children’s program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Develops and manages group activities and events for all ages of owner and guest.
• Drives and manages financial performance of the recreation department, activities, and contracted vendors to ensure optimal revenue for the resort.
• Communicates theming directions, projects, and timelines to property and corporate leaders as appropriate.
• Strategizes and partners with other department heads monthly and quarterly to assist in the delivery and execution of events /activities planning to enhance the Owner/Guest experience.
• Facilitate open communication with the supervisors and staff
• Facilitate proper inter-departmental communications and organization
• Perform staff evaluations and set development and performance goals, monitor progress.
• Ensure complete and satisfactory on-going staff training
• Technical Production
• Ensures that the integrity of all shows is maintained per the artist on all technical aspects.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Coordinates, directs, and schedules all activities of stage crew during rehearsals in the live music venue as well as for all live music program need.
• Oversees all pre-sets and all post performance strikes.
• Directs technical teams to assure technical elements for all shows and activities, such as audio levels, are appropriate for the guest demographic and set to the standard of the specific artist.
• Manages and schedule all A/V technicians and Technical Staff in various locations for all special events, Regular programming, etc.
• Will be responsible for all technical maintenance aspects of the Live Music Venue; as well as, all technical and sound equipment for the Entertainment Department.
• Providing and Ensuring Exceptional Customer Service
• Serves as a role model to demonstrate appropriate behaviors as an Entertainment Ambassador to Savannah’s Entertainment District
• Provides services that are above and beyond for Owner/Guest satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Minimum Qualifications:

Education, License, Certifications, Experience

• Bachelor’s degree in Business or related training equivalent – required
• 5+ years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – required
• Experience with Experience Design and Activity Programming – preferred

JW Marriott Savannah Plant Riverside District

AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,800 Grand Performers across 7 states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Catering Sales Manager are to oversee the operation of the catering department. The incumbent is responsible for coordinating the activities of the conference personnel and room reservations team to make arrangements for group meetings, conferences, and social events. They are to provide inspiring and strategic leadership while directing the activities of the banquet department in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIES

• Have a working knowledge of the hotel and surrounding area including the history, culture and points of interest.
• Continually target and prospect new business using marketing and sales resources
• Develop and maintain ongoing relationships with competitive set and customers and actively participate in community organizations and professional associations to maintain visibility and market share
• Determine, develop and execute against existing and new accounts to achieve and exceed sales revenue expectations.
• Effectively use Kessler branded collateral throughout the sales process
• Assist marketing team through monthly/weekly update of wedding websites and social media with photographs, testimonials, and special promotions
• Travel as recommended to conduct outside sales calls and participation in trade shows
• Maximize revenue by selling all facets of the hotel to include restaurant, spa, gallery and outlets
• Knowledge of all Kessler Collection hotels to effectively cross-sell
• Qualify incoming leads and send proposals, contracts and addendums as needed to negotiate catering business using marketing and sales resources
• Conduct tours of property to potential customers while informing of all hotel services available; entertain customers on property during site inspections, pre-planning trips, and program operation when appropriate. Complete required site forms to alert the hotel of the tours
• Follow up on outstanding proposals and contracts to effectively close business
• Collaborate with culinary operations in creating custom menus specific to clients’ budget needs
• Negotiate food and beverage minimums, meeting room rental, function space, and hotel services within approved booking guidelines
• Process definite contracts and route information effectively and appropriately to the hotel turnover catcher who in turn will forward on to the following Grand Performers using the turnover process:
• Event Services Manager
• Accounting Department
• Establish method of payment, collect initial deposit, and create posting master account prior to turnover to Event Services Manager
• Attend daily business review meetings to discuss catering opportunities
• Actively participate in all required sales/operational meetings
• Competently utilize the required systems/equipment and platforms to effectively evaluate availability, profitability and track the progress of groups from proposal through execution
• Maintain accurate, organized and up-to-date files including computer filing and sales platform records (attachments, traces, activities, etc.)
• Manage account details so all pertinent aspects of solicitation and closing are complete and documented in required sales and catering system
• Track monthly production towards quarterly sales goals set forth by management using required documentation.
• Complete all required reporting and documentation
• Analyze competition, market trends and customer needs to continually assess the productivity against established goals and budgets:
• Annual comp set review of menus and pricing
• Quarterly review/ tour of comp set venues
• Use logic, integrity and sound judgment when making business decisions by considering the big picture, operational needs and impact on other departments
• Perform other duties as assigned to meet business needs

MINIMUM QUALIFICATIONS

• Marriott Systems Experience – preferred
• College Degree – preferred
• Hospitality or related industry experience – required
• Previous event planning experience – required
• Valid Driver’s License – required

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to lift, reach with hands and arms, stand for extended periods of time and use fingers (keyboard etc.) to handle or feel.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

JW Marriott Savannah Plant Riverside District

The overall objective and purpose of the Production Manager, under the direction of the Director of Entertainment and Activities, is to coordinate, schedule, and manage all technical aspects of District Live Music Venue, free entertainment offerings, and special events for Plant Riverside District. Coordinate, schedule, and manage all A/V technicians for District Live, free entertainment offerings, and special events. Manage and maintain all Entertainment Department production equipment inventory, coordinating repairs as necessary. Manage and maintain District Live production equipment inventory. Maintain the artistic standards and intentions of The Kessler Collection/JW Marriott, Live Nation, and Plant Riverside District Entertainment Department.

Areas of Responsibility/Tasks Primary areas of responsibility include, but are not limited to the following:

• Collaborate with the Entertainment & Activities Director to review the requirements of the Daily Entertainment Operations and any other company related correspondence, notices, policies, procedures, and other related details.

• Demonstrate knowledge of job-relevant issues, troubleshooting, equipment, systems, and processes and stay up-to-date on new production technologies.

• Advance all contacts and riders with artists, Live Nation, and technical crew, ensuring artists and crews have what they need to, maintaining the success and integrity of all shows.

• Coordinate, schedule, and manage all artists and technical crews for each show from advance to load-in, rehearsal, performance, and load-out in District Live as well as for free entertainment offerings throughout Plant Riverside District.

• Ensure all entertainment experiences are appropriately staffed with professional, vetted technicians.

• Coordinate with Box Office Manager, Food and Beverage Manager, and security staff for each District Live show regarding artist contracts and riders.

• Manage technical crews to assure production elements for all shows and activities, such as audio levels, lighting, and video, are appropriate for the guest demographic and meet the standard of the specific artist.

• Ensure artists and shows begin and end on time by coordinating and managing artists and technical crews.

• Utilize positive interpersonal and effective communication skills to lead, influence, and encourage others.

• Advocate well-founded financial and business decision making and demonstrate honesty and integrity while leading by example.

• Create systems and processes while developing specific goals and plans to prioritize, organize, and accomplish work.

• Assist in the growth, development, enhancement, and direction of entertainment experiences through research, communication, collaboration, and creative production design.

• Ensure the guest, artist, and technical crew entertainment experience is maintained to a high-level of standards.

Key Partnerships

Cultivate successful relationships with the following individuals to achieve alignment and support.

• Director of Entertainment and Activities • Box Office Manager

• Entertainment Coordinator • District Live Food & Beverage Manager

• Security Manager • Property Executive Committee Team

Providing and Ensuring Exceptional Customer Service

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for Owner/Guest satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Standards & Culture

Individuals must serve as a cultural ambassador by upholding and promoting our standards.

Image & Presence: Bohemian. Our team is sophisticated and purposeful in their communication and body language

50% Classical European, 35% Colorful Gypsy Lifestyle, 15% Funky California Free Spirit

Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.

Greet, Undivided Attention, Enthusiastic Response, Smile, Thank You

Listen, Empathize & Apologize, Accept Responsibility, Do Something About it, Exceed Expectations, Recover Loyalty

Performance: Extraordinary. Our team rises to outperform and consistently beat our best for even better.

Be Engaged: Enthusiastically share knowledge, experience and talent with others. Get involved!

Be Aligned: Collaborate effectively to accomplish goals and achieve results in the Kessler way.

Be Accountable: Have courage, accept responsibility for actions and/or inactions and expect others to do the same.

Minimum Qualifications

Bachelor’s degree in Business or related training equivalent – Preferred, 5+ years of relevant work experience in similar scope and title, Experience with luxury brands and markets.

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week-to-week based on business demands in excess of 40 hours with or without notice.

Physical Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

Push, pull, and lift up to 40-pounds on a weekly basis.

• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of tim

JW Marriott Savannah Plant Riverside District