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Avatar Engineering was established in 1999 as a custom electronic design and manufacturing solutions partner. We have over 175 years of product design, engineering, and manufacturing experience. We work with clients to design, engineer, manufacture, test, and support each product from beginning to end with our state-of-the-art technology.
Avatar is a subsidiary of Pivot International, a global single-source design, development, engineering, and manufacturing company headquartered in Lenexa, Kansas. Pivot, along with their companies, provide product development based in the United States and Europe while offering our customers the financial advantages of global tooling, procurement, and manufacturing at our facilities in the US, Europe, Mexico, and Asia.
We offer a unique suite of product design services with the expertise to deliver only the most effective solutions. We have enjoyed explosive growth in recent years and know that our employees are our most valuable resource and continue to be the driving force behind our success.
Avatar is looking for a Customer Service Coordinator to add to their growing organization. We are a small manufacturing company based out of Shawnee, KS and are looking for a self-starter who is accurate, organized and has extreme attention to detail. This is a highly visible and critical role in the company that reports directly to executive leadership.
Essential duties and responsibilities:
- Gathers all required information needed to quote/bid projects
- Process customer orders and setting up new customers
- Create reports for internal and external customers
- Constant customer communication involving order status, ship confirmation, etc.
- Comfortable reaching out to customers via phone, email or video
- Review all projects to meet quality standards and customer expectations
Qualified candidates will be a high energy individual that thrives in a small company environment that is ever changing. A quick to act and positive attitude is essential to thrive and succeed as well as having the ability to manage a multitude of projects, both long term, and short term, simultaneously. Other successful qualifications are:
- Experience working in a manufacturing environment
- Working with internal and external customers
- Set goals and expectations and navigate and lead the communication between internal and external teams
- Microsoft Office experience – especially Excel
- Comfortable solving problems and digging into new technologies
- Adapts easily to change
- Ability to work independently without supervision
- Must possess excellent attention to detail and be extremely organized
- High sense of urgency with exceptional problem solving ability
Pivot International, Inc.