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High-end lifestyle & entertainment project debuting soon in Los Angeles is seeking a poised and intuitive General Manager to oversee their food & beverage outlets. This unique, thoughtfully designed venue will feature several dining, lounge, and event spaces with West Coast, Mediterranean, and Italian cuisines. It is critical that the GM have a strong understanding of fine dining, elevated service, and the nuances of working with high-end clientele. High-level communication and attention to detail will be key to success in this role.
The ideal candidate should have the ability to take initiative and own the role without a lot of direction. Someone with established experience in fine dining restaurants and/or upscale, luxury lifestyle concepts with a graceful leadership style and a true passion for service and cuisine. Rare opportunity to be part of a highly personalized project that is poised to become a top industry destination!
General Manager Responsibilities:
- Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food & beverage quality, cleanliness, sanitation, and other facilities maintenance
- Ensure quality and consistency of all products served
- Support with new activations and programming
- Developing a positive relationship with guests and experience with VIP clientele
- Set an example to the team by providing excellent hospitality and service at all times
- Perform all aspects of the job with a high level of professionalism and integrity
- Establish positive work culture
- Execute the brand vision
- Maintain a very strong floor presence and interact with guests
- Anticipate the needs of the venue and act upon them
- Prepare weekly work schedules in accordance with labor standards
- Drive a culture of service excellence, pride and hospitality
- Ensure all equipment is kept clean and in excellent working condition
- Maintain positive and cooperative relationships with all vendors and business partners
- Foster opportunities for the team to learn and grow
- Continually strive to educate and develop of staff as it relates to food, beverage, and service
- Be knowledgeable of restaurant policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
General Manager Qualifications:
- 3+ years experience as Restaurant General Manager (GM), Food & Beverage Director (F&B), FOH General Manager or Service Director; or 5+ years as Restaurant Assistant General Manager (AGM), Service Manager, Outlets Manager, or FOH Department Manager from a full-service, upscale or fine dining restaurant concept is required
- Strong background in fine dining and elevated service is required
- Past experience in acclaimed fine dining restaurants is highly preferred (Michelin or James Beard experience a huge plus)
- Extremely high touch guest service skills
- Engaging and warm personality with a graceful, elegant approach to service
- Comfortability catering to and engaging with high-end/VIP clientele
- Any luxury lifestyle experience a plus
- Proven track record in leading and motivating a team
- Strong knowledge of wine and spirits
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Highly organized
- Acute attention to detail
- Highly effective problem-solving skills, especially when under pressure
- Ability and desire to take initiative to carry out complex responsibilities with little direction
- Develops relationships with guests to create & maintain guest retention
- Team player mentality
- Process driven and able to implement operating procedures that will continue to maximize efficiency
- Exceptional standards for cleanliness, health, and safety
- Experience in managing P&L
- Flexible schedule including weekends, holidays, and nights
- Food Safety Certification
- Able to stand/walk for long periods of time
Compensation Package:
- Base Salary in the $90-100k range DOE
- Full Covered Medical Benefits
- Unlimited PTO
Exclusive New Luxury Venue