Practice Manager, Medical Arts Centre

On behalf of the Medical Arts Center, we are searching for a Practice Manager to join their team. The Medical Arts Centre is a primary and urgent care facility that has served the community the past 100 years. The clinic is open seven days a week with extended hours evenings and weekends. Medical Arts is a group of 20 primary care physicians and nurse practitioners. An additional 20 physicians and nurse practitioners assist with our Urgent Care. The Medical Arts is affiliated with UBC as a teaching center and host 4 residents. The clinic has a pharmacist, social workers, and mental health clinicians on site with a compliment of 14 support staff. Overall, the Medical Arts Centre is a modern, well-equipped medical facility that provides a wide range of healthcare services to patients in the Nanaimo area, including timely medical care for urgent health concerns.

The Practice Manager fosters an environment that empowers and supports individuals to provide safe, quality care; and ensures service contracts meet performance criteria that include safe, quality care. This individual will be responsible for overseeing the day-to-day operations and administrative functions of the clinic. Overall, the Practice Manager plays a critical role in ensuring that the medical facility operates smoothly, delivers high-quality care, and meets the needs of both patients and staff.

RESPONSIBILITIES:

• Office Management: Responsible for the day-to-day oversight of the clinic’s operations, including managing supplies, coordinating with vendors, scheduling maintenance and repairs, and ensuring that the office is clean, organized, and presentable.
• Manage and supervise clinic staff: Responsible for recruiting, hiring, training, and supervising the clinic’s staff. They will also manage staff schedules and ensure they are adequately trained to provide high-quality patient care.
• Develop and implement policies and procedures: Develop and implement policies and procedures to ensure the clinic’s smooth and efficient operation. This includes developing protocols for patient intake, scheduling, billing, and record-keeping.
• Manage the clinic budget: Responsible for managing the clinic’s budget, including monitoring expenses and revenue and preparing financial reports. They will also work with healthcare providers to identify areas where cost savings can be made without sacrificing patient care.
• Work with healthcare providers: Work closely with healthcare providers to ensure that the clinic provides high-quality patient care. This includes coordinating with physicians, nurses, and other healthcare professionals to ensure that patient care is coordinated and efficient.
• Develop and implement strategies to improve patient satisfaction: Develop and implement strategies to improve patient satisfaction and retention. This includes collecting patient feedback and implementing changes to improve the patient experience.
• Ensure compliance with laws and regulations: Ensure the clinic complies with all relevant laws and regulations. This includes ensuring the clinic meets all licensing requirements and adheres to all relevant healthcare regulations.
• Manage the clinic’s IT systems: Responsible for managing the clinic’s IT systems, including electronic health records (EHRs) and other software. They will ensure the clinic’s IT systems are up-to-date and meet all relevant security and privacy standards.
• Coordinate with other healthcare providers and organizations: Coordinate with other healthcare providers and organizations to provide seamless care for patients. This includes developing relationships with other healthcare providers in the community. Act as a liaison with other entities, such as local Division of Family Practice of BC, CPSBC, SGP, Teleplan, and the Vancouver Island Health Authority.
• Maintain positive relationships: Maintain positive relationships with patients, staff, and healthcare providers. They will ensure that the clinic’s staff members are engaged and motivated and that patients receive the highest care possible.

SKILLS & QUALIFICATIONS:

• Bachelor’s degree in healthcare administration, business administration, or a related field.
• Minimum of 5 years of experience in healthcare management, administration or a similar environment.
• Knowledge of medical terminology and healthcare regulations.
• Strong organizational and communication skills.
• Ability to manage a team and work collaboratively with healthcare providers.
• Computer literacy with experience using Profile would be an asset.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks and projects.
• Strong attention to detail.
• Strong leadership and management skills.
• Demonstrated ability to maintain confidentiality, tact, and diplomacy when dealing with sensitive and confidential matters.
• Promotes innovation, thinks conceptually, and takes initiative.
• Excellent customer service skills and highly developed interpersonal, collaborative, and relationship-building skills within a diverse environment.
• Strives for personal effectiveness and inspires team members to work toward the vision.
• Demonstrated ability to work independently, ethically, and with integrity.

The Practice Manager role at the Medical Arts Center is an exciting opportunity for an experienced professional passionate about providing high-quality patient care and managing a dynamic team. This role offers the opportunity to impact the clinic’s operations and patient experience significantly. The ideal candidate for this role will have excellent leadership and communication skills, with a proven track record of managing teams and improving operations. They will also be highly organized, detail-oriented, and able to work collaboratively with healthcare providers to deliver exceptional patient care. This role is ideal for a candidate committed to continuous improvement and dedicated to providing a positive patient experience in a fast-paced, dynamic healthcare environment.

We ask that individuals interested in exploring this opportunity send their resume to kam.ketler@clearchoicehr.ca We thank all interested applicants; however, only those selected to move forward will be contacted.

ClearChoice HR Consulting