AddOn Networks

Job Description

Title: Strategic Account Manager Division: Halo Technology Location: Remote

Employment Type: Full-Time FLSA Class: Exempt Department: Sales

Pay Type: Salary Reports To: VP of Strategic Account Sales

Job Summary:

The role of the Strategic Account Manager is to source new sales opportunities and cultivate customer relationships by fielding inbound sales inquiries as well as engaging in outbound customer/prospect solicitation with strategic named accounts. The account manager is part of the AddOn Sales Team and complements and supports the sales effort of the entire team and executes sales strategies defined by Sales Management. This role is largely an inside tele sales position but may require business travel and face-to-face interaction with named account managers and their customers on an as-need basis. Well established relationships at any or all of the following resellers is a MUST for this role. Sycomp, Datec, Penguin, Trace3, Advanced Network Management, Computacenter.

Duties/Responsibilities:

• Respond to all inquiries and requests received via email or phone from named account managers in the quickest possible manner. A response to a named account manager should rarely take more than 15 minutes from the time the inquiry is received, and never take more than 30 minutes except in extreme and justified situations.
• Strive to deliver a level of service and support that is above & beyond all industry competition
• Daily review of the distribution Open Quote Report and POS Report, creation of bid pricing, and follow up with corresponding named account managers
• Present, promote, and sell products using solid arguments to named account managers and their customers
• Establish, develop and maintain positive business and customer relationships
• Initiate & engage named account managers and their customers in face-to-face events (i.e. lunch, dinner, happy hours, other events and forms of entertainment)
• Record all solicitation and activity in the company CRM
• Follow the companies processes and procedures for all sales quotes and bid activity
• Keep pipeline reporting up-to-date, detailed, and accurate
• Hold him or herself accountable for his/her activity level as it pertains to sales engagement
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• High level of product knowledge across all AddOn product lines
• Supply management with information and reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Participate in all required companywide or management initiated trainings and meetings
• Provide requested and timely reporting when requested by management
• Keep detailed & accurate records of all reimbursable business expenses and complete expense reports using company guidelines
• Be accountable to work schedule and work presence

Qualifications and Experience:

Required:

· Proven sales experience

· Extremely responsible & fully accountable

· Strong interpersonal and relationship building skills

· Proficiency in Microsoft Excel, Word and Outlook

· Impeccable organizational and time management skills

· Excellent phone etiquette

· Excellent verbal and written communication skills

· Excellent negotiation skills

· Ability to create and deliver presentations tailored to the audience needs

· Stress tolerant and resilient

Suggested:

• BS/BA degree or equivalent
• Pre-existing account relationships
• CRM experience
• Customer service experience

Competencies:

· Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

· Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

· Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

· Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements and Work Environment:

· Occasionally required to stand

· Occasionally required to walk

· Occasionally required to sit

· Frequently required to talk or hear

· While performing the duties of this job, the noise level in the work environment is usually moderate

· The employee must occasionally lift and/or move more than 40 pounds

· Additional remarks regarding work environment: may require extensive travel

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Halo Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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