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Express Employment Professionals of Madison County, IL

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Collections Manager Responsibilities:

  • Provide leadership and strategic direction for credit union collections and loss mitigation.
  • Monitor and set delinquency goals, prioritizing member satisfaction.
  • Foster a cooperative work environment, engaging and mentoring staff.
  • Implement systematic processes for identifying and addressing delinquent accounts.
  • Develop and administer loss mitigation strategies for consumer and residential portfolios.
  • Monitor tracking systems for legal proceedings and post-charge-off activities.
  • Implement Key Performance Indicators (KPIs) to assess collection effectiveness.
  • Ensure compliance with Federal and State bankruptcy codes, repossession laws, and collection statutes.
  • Communicate department performance to senior management and the Board of Directors.
  • Maximize asset recovery from delinquent and charge-off accounts.
  • Prepare and present monthly executive reports on collections, delinquency, and performance metrics.

Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more!

Express Employment Professionals of Madison County, IL

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