Sheraton Universal Hotel

SUMMARY:

Responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing account to meet and/or exceed food and beverage review goals and coordinates catering functions for guests at the hotel. The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

·        Must represent the hotel in a mature, professional manner and prepared to assist your clients with an excellent event.

·        The Catering Sales Manager must act as a liaison between client and operating departments to ensure successful meetings and events and to generate repeat business.

·        Responsible for soliciting new accounts, entertaining,

·        and maintaining relationships with existing accounts and for reaching assigned revenue Hotel goals.

·        2+ years catering and banquets experience, hotels preferred.

·        Highly developed business communication and negotiation skills, both verbal and written.

·        Proficient in Word, Excel, PowerPoint and Outlook.

·        Experience with major Hospitality Sales CRM systems; CI/TY preferred.

·        Meet and greet clients, conduct property tours, and promote facilities and services. Answers customer inquiries.

·        Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events.

·        Supervise and attend the overall set-up and implementation of events and meetings.

·        Communicate with relevant departments to ensure proper servicing of accounts.

·        Meet with or call individual corporate clients by telephone to solicit business.

·        Trace events to re-solicit additional business.

• Type contracts, menus, letters, reports.
• Other assigned office duties.
• Must work different shifts and days to ensure clients and events are being serviced properly.
• Must be able to work Weekdays, Weekends, and some Holidays.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledgeable of Microsoft programs such as Excel and Words. 

EDUCATION

Bachelors degree or 2-years College or High school diploma or equivalent (GED); 2+ years of related experience (Hotels Preferred) and/or training; or equivalent combination of education and experience

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in on-on-one and small group situations to guests, clients and other colleagues of the hotel. Main language communication with guests in English and having the ability to communicate in other languages in addition to English enhances customer service.

MATHEMATICAL SKILLS

Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel and talk and hear. The colleague frequently is required to stand, walk, and sit. The colleague must regularly lift and/or move up to 10 pounds. The colleague is occasionally required to reach with hands and arm. The colleague must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, co.lor vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Sheraton Universal Hotel