Job Description: General Manager
The Company
BEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World’s Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We’ve hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!
The DC Location
Located in DC’s hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges (‘Game Bays’); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 2,500 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.
Essential Duties & Responsibilities:
The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!
Customer Service, Operations & Marketing:
- Maintain exceptional guest-centered culture which exceeds customer expectations
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
- Maintain appearance and safety of the facility
- Manage and maintain inventory and ordering of supplies in a timely manner
- Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
- Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
- Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
- The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
- Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
- Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
- Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
- Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
- Manage customer service specific to the location
Leading the Team:
- Live and breathe the Core Values of BEAT THE BOMB:
- Bring Positivity
- Take Responsibility
- Build the Future
- Create the Fun
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
- Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
- Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
- Responsible for the creation, management, and coordination of staff schedules
- Responsible for running unit payroll
- Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices
Our Ideal General Manager:
- You own all facets of your business, you are entrepreneurial-minded and a creative thinker
- F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
- You like to get out in the community, make connections and build relationships
- You like to get your “hands dirty” (we’re a paint-blast facility after all!)
- Proven people leadership with success in building positive service cultures and high team engagement
- Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
- High level of interpersonal savvy
- Ability to resolve conflict among customers and/or staff in a professional manner
- Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
- Approachability, trustworthiness, honesty, and a high level of integrity is required
- Ability to control a room/large groups – including children and their parents : )
- Strong commercial and operational expertise
- Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions
Qualifications:
- Minimum 10 years experience (management experience required)
- Management of a facility that includes an F&B component
- Knows the importance of driving exemplary reviews
- Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
- Multi-unit management experience is desired but not required
- Significant knowledge of and relationships in the local market
- Experience as a leader of new unit/location preferred, including Grand Opening
- Experience in sales/customer service required
- Experience building and leading a team
- Experience in Microsoft Office products required
- Experience with GSuite products preferred
- Bachelor’s Degree
- References upon request
What We Offer:
- Competitive salary with annual bonus opportunities
- An opportunity to advance or expand your career with company growth
- A chance to be a part of an exciting and fast-growing start-up team
- Friends & Family ticket discounts!
- Attractive PTO plan
- Medical, dental, and vision insurance
- Commuter Benefits
BEAT THE BOMB
Related jobs:
Open Call for Fashion Models (All Sizes and Gender Expressions)
Job Description: NEXT LA is hosting an open call for fashion models of all sizes and gender expressions. We are scouting for women, men, and non-binary individuals who meet the height requirements and are passionate about working in the modeling industry. This is a great opportunity to be scouted by a top modeling agency located in Beverly Hills, CA. If you’re looking to further your modeling career, we want to meet you!
Job Responsibilities:
- Attend the open call and showcase your modeling potential.
- Be prepared to provide basic modeling information such as height and other relevant details.
- Follow the instructions provided by the casting team during the open call.
Requirements:
- Women: Minimum height of 5’9”.
- Men: Minimum height of 6’0”.
- Non-binary models: Minimum height of 5’9”.
- Must be punctual, professional, and prepared to represent yourself at the open call.
Compensation:
- Opportunities for paid modeling work with NEXT LA, upon selection.
Thanksgiving Cooking Mishap Photos for Food Brand Campaign
Job Description: Knorr and Milo Casting are seeking individuals who have experienced Thanksgiving cooking mishaps and are willing to share their stories for a food brand campaign. This campaign aims to feature real kitchen failures to inspire others to keep trying, even when things don’t go perfectly in the kitchen. If you’ve had a cooking fail during Thanksgiving and shared it online, we want to hear from you!
Job Responsibilities:
- Submit photos of your Thanksgiving cooking mishap, along with the story behind the mishap.
- Share or repost the cooking mishap on your social media if it hasn’t been posted already.
- Allow the brand to use your photo and story as part of their campaign to inspire others.
Requirements:
- Must have experienced and shared a Thanksgiving cooking mishap (e.g., burnt casseroles, undercooked turkeys, soupy stuffing, etc.).
- Must be willing to share your story and photo online.
- Must be a resident of the USA or Canada.
- No need to appear in the campaign personally; only your photos and cooking mishap story will be featured.
Compensation:
- Participants whose photos and stories are chosen will be paid $1,500 USD for their contributions.
Male Model for Major Male Hip Hop Artist Music Video (Los Angeles)
Job Description: Esprit Casting is seeking a talented African American male model for a featured role in an upcoming music video for a major male hip hop artist. We are looking for someone with unique, eccentric features to bring energy and personality to the project. This is a one-day shoot in Los Angeles, offering a great opportunity to be part of a high-profile production.
Job Responsibilities:
- Participate as a featured model in the filming of a music video.
- Follow direction from the production team and collaborate with others on set.
- Represent the artistic vision of the music video, showcasing your unique look and personality.
- Work professionally in a fast-paced environment and maintain a strong on-camera presence.
Requirements:
- Male, African American, aged 18 to 35.
- Must have unique, eccentric features that stand out on camera.
- Comfortable in front of the camera and able to follow directions.
- Must be reliable, professional, and punctual for the shoot in Los Angeles.
Compensation:
- Rate: $400 for 8 to 10 hours of work.
Casting Little People for Major Brand Campaign
Job Description: We are currently casting Little People for an exciting paid gig with a major brand. This is a unique opportunity for both experienced talent and those looking to break into the industry. We are seeking a variety of roles, including actors, exotic dancers, professional dancers, and individuals interested in background work. If you’re looking for an opportunity to showcase your talent or gain industry experience, this is your chance!
Job Responsibilities:
- Perform in a commercial or promotional shoot for a well-known brand.
- Engage in acting, dancing, or background work depending on the role.
- Collaborate with the production team to deliver a high-quality performance on set.
- Follow the direction and guidance from the production crew during the shoot.
Requirements:
- Little People of all experience levels (actors, exotic dancers, professional dancers, or those seeking background work).
- Open to both experienced and newcomers looking to enter the industry.
- Must be comfortable being on camera and following the production’s instructions.
Compensation:
- This is a paid opportunity. Specific compensation details will be provided upon selection.
Look-Alike for Major Shoot with iamdavisss (Nationwide Casting)
Job Description: We are casting for a major shoot with popular personality iamdavisss and are seeking 1 male who looks very similar to or identical to him for a look-alike role. This is a nationwide casting call, and the selected individual will be flown to Atlanta, GA for the shoot if not local. This is a great opportunity for fans or those who resemble iamdavisss to work in a professional shoot environment.
Job Responsibilities:
- Portray iamdavisss as his look-alike during the shoot.
- Collaborate with the production team to capture key scenes that require a double for iamdavisss.
- Be flexible with scheduling based on the production’s needs.
Requirements:
- Male, aged 18-30 years old.
- Must resemble or look similar to iamdavisss.
- Available to travel to Atlanta, GA for the shoot.
- Comfortable being on camera and following the production team’s direction.
Compensation:
- This is a paid opportunity. Compensation details will be provided upon selection.
- Travel expenses covered for non-Atlanta based talent.
Native American/Indigenous Girls for Docu-Drama People of the West
Job Description: An open casting call is underway for Native American or Indigenous girls, ages 6 to 14, to be featured in a docu-drama titled People of the West. This production seeks to portray historical and cultural narratives, and no previous acting experience is required. Filming will take place in California, so applicants must be local. This is a great opportunity for young girls to be part of a meaningful project and represent their heritage on screen.
Job Responsibilities:
- Participate in the filming of the docu-drama People of the West.
- Follow direction from the production team to accurately portray historical and cultural scenes.
- Collaborate with other cast members to ensure an authentic representation of Native American/Indigenous experiences.
Requirements:
- Native American or Indigenous girls aged 6 to 14.
- Must be local to California.
- No prior acting experience is necessary.
- Must submit a recent photo (close-up and full body) along with contact information.
- For minors under 18, include age, date of birth, and a parent/guardian’s contact details.
Compensation:
- Pay rate is $500+ per day.
High Fashion Female Model for Major Latin Artist Music Video
Job Description: We are casting a beautiful, high-fashion female model for an exciting music video shoot featuring two major Latin artists. The shoot will take place in New York, NY, and we are looking for models who embody elegance and style. This is a great opportunity to be featured in a high-profile music video alongside well-known artists.
Job Responsibilities:
- Participate in a music video shoot, embodying the role of a high-fashion model.
- Collaborate with the production team and artists to deliver an authentic and stylish performance.
- Follow the production team’s guidance for wardrobe, movements, and positioning during the shoot.
Requirements:
- Must be a female model with a high-fashion look.
- Comfortable being on camera in a professional music video production.
- Punctual and reliable, with the ability to follow direction from the production crew.
- Must be available for the shoot in New York, NY.
Compensation:
- This is a compensated role. Payment details will be provided upon selection.
Detective Role for Killer Couples (Oxygen Network)
Job Description: Jupiter Casting is seeking talent to portray “Detective 4” in an upcoming episode of Killer Couples for the Oxygen Network. This is a non-union, true crime recreation series that does not require recorded audio, but candidates must closely resemble the provided reference photo. The role requires individuals who can bring a professional look to the part, including providing their own professional wardrobe. Filming will take place in Knoxville, TN.
Job Responsibilities:
- Portray a detective in reenactment scenes for a true crime recreation series.
- Provide your own professional wardrobe for the role.
- Follow direction from the production team for on-camera performance, ensuring visual accuracy for the character.
Requirements:
- Must resemble the provided reference photo.
- Should own a professional wardrobe suitable for a detective role.
- Applicants should submit their name, location, current height and weight, along with clear current face and full body photos that show their appearance and hair.
- Must be available for the filming schedule.
Compensation:
- Rate: $125 per day worked.
Casting for “Vanessa” – Fatal Attraction (TV Series, Episode 1605)
Job Description: Jupiter Casting is seeking a Black female actress in her early 20s to play the role of Vanessa in the true crime recreation series Fatal Attraction, airing on TVOne. The role requires an actress who is physically fit and comfortable with portraying scripted violence and murder scenes. Filming will take place in Knoxville, TN, and accommodations will be provided for out-of-town talent.
Job Responsibilities:
- Portray the character Vanessa in scenes involving scripted violence and intense situations.
- Follow direction from the production team during filming of true crime reenactment scenes.
- Act in recorded audio and visual scenes for the series, ensuring accurate and convincing performance.
Requirements:
- Black female, early 20s.
- Physically fit and comfortable with portraying intense content related to crime and violence.
- Must be available for filming on the specified shoot dates.
- Applicants should submit their name, location, current height and weight, along with current face and full body photos.
- Provide a demo reel or acting footage for consideration.
Compensation:
- Rate: $150 per day worked.
- Hotel accommodations provided for non-local talent.
Arabic-Type FBI Agents for Film Shoot (Extras Casting)
Job Description: Extras Casting is seeking individuals to portray Arabic-type FBI agents for an upcoming film shoot. This role involves playing a background FBI agent and maintaining continuity across multiple shooting days. Candidates must be comfortable in front of the camera and able to follow the production team’s instructions.
Job Responsibilities:
- Portray an FBI agent in various scenes.
- Ensure continuity by participating in multiple shooting days.
- Follow direction from the production team for proper performance as an extra.
- Be punctual and maintain a professional demeanor on set.
Requirements:
- Must fit the description of an Arabic-type FBI agent.
- Must be available for the full duration of the shoot.
- Applicants are required to submit a full-body and portrait picture.
- Provide contact information, including a phone number, when applying.
Compensation:
- Compensation details will be provided upon application or selection.
Car Insurance Frustration Testimonial – Texas Residents
Job Description: A casting agency is looking for couples or individuals based in Texas who are currently facing issues with their car insurance, such as rate increases or being dropped by their provider. This project involves sharing personal stories and frustrations about car insurance experiences in a testimonial-style video that will be self-recorded from home.
Job Responsibilities:
- Share your frustrations and experiences with car insurance, focusing on topics such as rate hikes or policy cancellations.
- Record a testimonial video using your phone or computer, following provided guidelines.
- Ensure that the video is of good quality and clearly conveys your personal story.
Requirements:
- Must live in Texas.
- Must own a car.
- Must have the ability to self-record a video using a phone or computer between the specified dates.
- Willingness to share personal experiences regarding car insurance issues.
Compensation:
- Selected participants will be compensated $1,500 for their testimonial video.
Basketball Boys for Bank Commercial (Nationwide)
Job Description: Miami Talent Casting is seeking a young African American boy, aged 8 to 12, to play the 9-year-old version of a hero athlete in an upcoming bank commercial. The role requires the young actor to have dark hair, brown eyes, and a lighter African American complexion. The commercial will be shot in Boston, and travel expenses for the boy and one parent or guardian will be covered if not local to the area.
Job Responsibilities:
- Portray a young version of the main athlete in the commercial.
- Participate in a fitting and a two-day shoot in Boston.
- Perform basic basketball skills on camera, as the role involves demonstrating familiarity with the sport.
Requirements:
- African American boy, aged 8 to 12, with dark hair, brown eyes, and a lighter complexion.
- Must be able to play basketball with basic skills and have experience in organized team play (either school or outside).
- Willing to cut or have short hair to match the lead actor’s appearance.
- Parents or guardians must be able to commit to the travel and shoot dates.
- Submission should include basketball-related photos or videos showcasing skills.
Compensation:
- $500 per shoot day + $2500 buyout.
- $100 for the fitting.
- Travel expenses covered by production for the child and one parent/guardian.