The Travel Booking Agent needs to be a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Travel Booking Agent, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our discerning clients in curating their ideal itineraries. Our team of lifestyle managers builds bespoke travel itineraries and fulfils requests for exquisite dining experiences and entertainment, such as securing reservations at the world’s finest restaurants and arranging tickets for best-selling shows, concerts, and events. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you! Your exceptional customer service skills, adeptness in utilizing travel research tools, and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization.
Serve our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Provide quotes via our CRM system by email for the members. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member.
• Fully explore and understand each member’s requirements and use your superb knowledge of local suppliers to propose options which perfectly suit the brief.
• Offer the best value and competitive prices
• Use your commercial judgment to secure maximum supplier revenue without compromising the member’s wishes.
• Offer options to the member where this is the best choice for them for reasons of availability, price or suitability even if Ten will not earn supplier commission on the booking
• Complete jobs in response to briefs from members taken by colleagues allocated to your home page
• Follow up on your quotes to maximize the conversion of requests to bookings. For Internal Use Only
• Create complex “high touch” itineraries for our VIP and other high net worth members.
• To investigate opportunities to add value beyond the regular request and exceed the members’ expectations.
• Ensure members are made aware verbally and in writing before booking of all supplier terms and conditions and consumer protections
• Handle all member payments (if applicable) and arrange supplier payment through our finance team when required.
• Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business
• Resolve customer care/escalation issues related to jobs you have carried out for members.
• Follow up with the members to see if they are ready for their adventure and answer any questions they may have • Work alongside the Global Teams to ensure that members travelling to any region of the world receive an exceptional service in country, making for a world class experience in concierge.
• To demonstrate you can confidently negotiate with suppliers to deliver the best possible service to our members • Contribute to Ten’s supplier relationship procurement, by helping to maintain and build new relationships with vendors. Thus, ensuring continuous growth of our services, by collaborating with the global teams and ensuring the specific region is developing and is profitable. Must meet all published targets for your role including being present, on time, available and completing your scheduled shift. Take comprehensive and accurate briefs according to published processes via the phone and/or email directly from members, agreeing realistic response times in line with company targets, and respond yourself or allocate to the correct team homepage. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them. To accomplish these targets, you will collaborate with our affiliated suppliers and our preferred selection of hotels, restaurants, and other suppliers.
• Logging in to the telephony system and be ready to take phone and email briefs from members for any team in the business.
• Correctly notate brief in Ten systems according to published process
• Ensure that Ten meets Service Level Agreement targets for our corporate clients
• To keep up to date on administration and research relating to members requests on CRM in a timely manner.
• To ensure that requests that could have commissions available are processed and invoices are produced.
• To record feedback in order to continually drive high levels of member satisfaction and service enhancements
• To assist in customer care/escalations where necessary to deliver swift and effective resolution and minimize any negative impact/turn any negative impact into positive.
• Close jobs and issue invoices to suppliers promptly in line with contract arrangements to maximize cash flow for the business.
• Provide feedback to Team Leader and/or the relevant Supplier Manager with any service level issues regarding particular suppliers, and where you identify alternatives to existing suppliers or a possible need for new suppliers.
• Meet monthly KPI’s on Sales, NPS and Efficiency. • You must meet goals in a fast-paced environment where deadlines are ever-present.
Requirements
- One to two years combination of travel booking experience required. This can be booking hotels, airline or any other professional travel booking experience.
- Travel industry knowledge required. This may come from schooling, professional experience or personal experience having travelled heavily internationally.
- Six months to a year of Dining and/or Entertainment background is required.
- Experience in a retail /call centre Travel environment
- GDS experience preferred but not mandatory.
- Need proven experience with quick problem solving and resourcefulness in previous employment.
- Comprehensive knowledge of Office Word, MS Outlook. No training is provided for this. •
- Excellent English language skills, both written and spoken. Must be able to book reservations in English without error.
- Must write grammatically correct and error free American English.
- Required to commit to scheduled shift. This will include night shift and weekends.
- Must be able to commute to the office.
- Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence
Salary Range: $21-$24/hr.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Ten Lifestyle Group
Related jobs:
Open Call for Fashion Models (All Sizes and Gender Expressions)
Job Description: NEXT LA is hosting an open call for fashion models of all sizes and gender expressions. We are scouting for women, men, and non-binary individuals who meet the height requirements and are passionate about working in the modeling industry. This is a great opportunity to be scouted by a top modeling agency located in Beverly Hills, CA. If you’re looking to further your modeling career, we want to meet you!
Job Responsibilities:
- Attend the open call and showcase your modeling potential.
- Be prepared to provide basic modeling information such as height and other relevant details.
- Follow the instructions provided by the casting team during the open call.
Requirements:
- Women: Minimum height of 5’9”.
- Men: Minimum height of 6’0”.
- Non-binary models: Minimum height of 5’9”.
- Must be punctual, professional, and prepared to represent yourself at the open call.
Compensation:
- Opportunities for paid modeling work with NEXT LA, upon selection.
Thanksgiving Cooking Mishap Photos for Food Brand Campaign
Job Description: Knorr and Milo Casting are seeking individuals who have experienced Thanksgiving cooking mishaps and are willing to share their stories for a food brand campaign. This campaign aims to feature real kitchen failures to inspire others to keep trying, even when things don’t go perfectly in the kitchen. If you’ve had a cooking fail during Thanksgiving and shared it online, we want to hear from you!
Job Responsibilities:
- Submit photos of your Thanksgiving cooking mishap, along with the story behind the mishap.
- Share or repost the cooking mishap on your social media if it hasn’t been posted already.
- Allow the brand to use your photo and story as part of their campaign to inspire others.
Requirements:
- Must have experienced and shared a Thanksgiving cooking mishap (e.g., burnt casseroles, undercooked turkeys, soupy stuffing, etc.).
- Must be willing to share your story and photo online.
- Must be a resident of the USA or Canada.
- No need to appear in the campaign personally; only your photos and cooking mishap story will be featured.
Compensation:
- Participants whose photos and stories are chosen will be paid $1,500 USD for their contributions.
Male Model for Major Male Hip Hop Artist Music Video (Los Angeles)
Job Description: Esprit Casting is seeking a talented African American male model for a featured role in an upcoming music video for a major male hip hop artist. We are looking for someone with unique, eccentric features to bring energy and personality to the project. This is a one-day shoot in Los Angeles, offering a great opportunity to be part of a high-profile production.
Job Responsibilities:
- Participate as a featured model in the filming of a music video.
- Follow direction from the production team and collaborate with others on set.
- Represent the artistic vision of the music video, showcasing your unique look and personality.
- Work professionally in a fast-paced environment and maintain a strong on-camera presence.
Requirements:
- Male, African American, aged 18 to 35.
- Must have unique, eccentric features that stand out on camera.
- Comfortable in front of the camera and able to follow directions.
- Must be reliable, professional, and punctual for the shoot in Los Angeles.
Compensation:
- Rate: $400 for 8 to 10 hours of work.
Casting Little People for Major Brand Campaign
Job Description: We are currently casting Little People for an exciting paid gig with a major brand. This is a unique opportunity for both experienced talent and those looking to break into the industry. We are seeking a variety of roles, including actors, exotic dancers, professional dancers, and individuals interested in background work. If you’re looking for an opportunity to showcase your talent or gain industry experience, this is your chance!
Job Responsibilities:
- Perform in a commercial or promotional shoot for a well-known brand.
- Engage in acting, dancing, or background work depending on the role.
- Collaborate with the production team to deliver a high-quality performance on set.
- Follow the direction and guidance from the production crew during the shoot.
Requirements:
- Little People of all experience levels (actors, exotic dancers, professional dancers, or those seeking background work).
- Open to both experienced and newcomers looking to enter the industry.
- Must be comfortable being on camera and following the production’s instructions.
Compensation:
- This is a paid opportunity. Specific compensation details will be provided upon selection.
Look-Alike for Major Shoot with iamdavisss (Nationwide Casting)
Job Description: We are casting for a major shoot with popular personality iamdavisss and are seeking 1 male who looks very similar to or identical to him for a look-alike role. This is a nationwide casting call, and the selected individual will be flown to Atlanta, GA for the shoot if not local. This is a great opportunity for fans or those who resemble iamdavisss to work in a professional shoot environment.
Job Responsibilities:
- Portray iamdavisss as his look-alike during the shoot.
- Collaborate with the production team to capture key scenes that require a double for iamdavisss.
- Be flexible with scheduling based on the production’s needs.
Requirements:
- Male, aged 18-30 years old.
- Must resemble or look similar to iamdavisss.
- Available to travel to Atlanta, GA for the shoot.
- Comfortable being on camera and following the production team’s direction.
Compensation:
- This is a paid opportunity. Compensation details will be provided upon selection.
- Travel expenses covered for non-Atlanta based talent.
Native American/Indigenous Girls for Docu-Drama People of the West
Job Description: An open casting call is underway for Native American or Indigenous girls, ages 6 to 14, to be featured in a docu-drama titled People of the West. This production seeks to portray historical and cultural narratives, and no previous acting experience is required. Filming will take place in California, so applicants must be local. This is a great opportunity for young girls to be part of a meaningful project and represent their heritage on screen.
Job Responsibilities:
- Participate in the filming of the docu-drama People of the West.
- Follow direction from the production team to accurately portray historical and cultural scenes.
- Collaborate with other cast members to ensure an authentic representation of Native American/Indigenous experiences.
Requirements:
- Native American or Indigenous girls aged 6 to 14.
- Must be local to California.
- No prior acting experience is necessary.
- Must submit a recent photo (close-up and full body) along with contact information.
- For minors under 18, include age, date of birth, and a parent/guardian’s contact details.
Compensation:
- Pay rate is $500+ per day.
High Fashion Female Model for Major Latin Artist Music Video
Job Description: We are casting a beautiful, high-fashion female model for an exciting music video shoot featuring two major Latin artists. The shoot will take place in New York, NY, and we are looking for models who embody elegance and style. This is a great opportunity to be featured in a high-profile music video alongside well-known artists.
Job Responsibilities:
- Participate in a music video shoot, embodying the role of a high-fashion model.
- Collaborate with the production team and artists to deliver an authentic and stylish performance.
- Follow the production team’s guidance for wardrobe, movements, and positioning during the shoot.
Requirements:
- Must be a female model with a high-fashion look.
- Comfortable being on camera in a professional music video production.
- Punctual and reliable, with the ability to follow direction from the production crew.
- Must be available for the shoot in New York, NY.
Compensation:
- This is a compensated role. Payment details will be provided upon selection.
Detective Role for Killer Couples (Oxygen Network)
Job Description: Jupiter Casting is seeking talent to portray “Detective 4” in an upcoming episode of Killer Couples for the Oxygen Network. This is a non-union, true crime recreation series that does not require recorded audio, but candidates must closely resemble the provided reference photo. The role requires individuals who can bring a professional look to the part, including providing their own professional wardrobe. Filming will take place in Knoxville, TN.
Job Responsibilities:
- Portray a detective in reenactment scenes for a true crime recreation series.
- Provide your own professional wardrobe for the role.
- Follow direction from the production team for on-camera performance, ensuring visual accuracy for the character.
Requirements:
- Must resemble the provided reference photo.
- Should own a professional wardrobe suitable for a detective role.
- Applicants should submit their name, location, current height and weight, along with clear current face and full body photos that show their appearance and hair.
- Must be available for the filming schedule.
Compensation:
- Rate: $125 per day worked.
Casting for “Vanessa” – Fatal Attraction (TV Series, Episode 1605)
Job Description: Jupiter Casting is seeking a Black female actress in her early 20s to play the role of Vanessa in the true crime recreation series Fatal Attraction, airing on TVOne. The role requires an actress who is physically fit and comfortable with portraying scripted violence and murder scenes. Filming will take place in Knoxville, TN, and accommodations will be provided for out-of-town talent.
Job Responsibilities:
- Portray the character Vanessa in scenes involving scripted violence and intense situations.
- Follow direction from the production team during filming of true crime reenactment scenes.
- Act in recorded audio and visual scenes for the series, ensuring accurate and convincing performance.
Requirements:
- Black female, early 20s.
- Physically fit and comfortable with portraying intense content related to crime and violence.
- Must be available for filming on the specified shoot dates.
- Applicants should submit their name, location, current height and weight, along with current face and full body photos.
- Provide a demo reel or acting footage for consideration.
Compensation:
- Rate: $150 per day worked.
- Hotel accommodations provided for non-local talent.
Arabic-Type FBI Agents for Film Shoot (Extras Casting)
Job Description: Extras Casting is seeking individuals to portray Arabic-type FBI agents for an upcoming film shoot. This role involves playing a background FBI agent and maintaining continuity across multiple shooting days. Candidates must be comfortable in front of the camera and able to follow the production team’s instructions.
Job Responsibilities:
- Portray an FBI agent in various scenes.
- Ensure continuity by participating in multiple shooting days.
- Follow direction from the production team for proper performance as an extra.
- Be punctual and maintain a professional demeanor on set.
Requirements:
- Must fit the description of an Arabic-type FBI agent.
- Must be available for the full duration of the shoot.
- Applicants are required to submit a full-body and portrait picture.
- Provide contact information, including a phone number, when applying.
Compensation:
- Compensation details will be provided upon application or selection.
Car Insurance Frustration Testimonial – Texas Residents
Job Description: A casting agency is looking for couples or individuals based in Texas who are currently facing issues with their car insurance, such as rate increases or being dropped by their provider. This project involves sharing personal stories and frustrations about car insurance experiences in a testimonial-style video that will be self-recorded from home.
Job Responsibilities:
- Share your frustrations and experiences with car insurance, focusing on topics such as rate hikes or policy cancellations.
- Record a testimonial video using your phone or computer, following provided guidelines.
- Ensure that the video is of good quality and clearly conveys your personal story.
Requirements:
- Must live in Texas.
- Must own a car.
- Must have the ability to self-record a video using a phone or computer between the specified dates.
- Willingness to share personal experiences regarding car insurance issues.
Compensation:
- Selected participants will be compensated $1,500 for their testimonial video.
Basketball Boys for Bank Commercial (Nationwide)
Job Description: Miami Talent Casting is seeking a young African American boy, aged 8 to 12, to play the 9-year-old version of a hero athlete in an upcoming bank commercial. The role requires the young actor to have dark hair, brown eyes, and a lighter African American complexion. The commercial will be shot in Boston, and travel expenses for the boy and one parent or guardian will be covered if not local to the area.
Job Responsibilities:
- Portray a young version of the main athlete in the commercial.
- Participate in a fitting and a two-day shoot in Boston.
- Perform basic basketball skills on camera, as the role involves demonstrating familiarity with the sport.
Requirements:
- African American boy, aged 8 to 12, with dark hair, brown eyes, and a lighter complexion.
- Must be able to play basketball with basic skills and have experience in organized team play (either school or outside).
- Willing to cut or have short hair to match the lead actor’s appearance.
- Parents or guardians must be able to commit to the travel and shoot dates.
- Submission should include basketball-related photos or videos showcasing skills.
Compensation:
- $500 per shoot day + $2500 buyout.
- $100 for the fitting.
- Travel expenses covered by production for the child and one parent/guardian.