Ricoh USA

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

POSITION PROFILE

Supervises day-to-day operations of specified 1-3 person site. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers and various business units to maintain an acceptable work environment. Responsible for assisting in the daily management of assigned facility by reporting and escalating facility related issues ; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for effective implementation and management of RICOH Service Excellence.
• Understands Service Level Agreements and is able to execute and report on effectively achieving them
• Understands contractual obligations and is able to track compliance and remedies
• Functions as a document specialist or other operations worker.
• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
• Handles formal contact with the customer on a daily basis in MS.
• May include interaction with contracted vendors, facility management and occupants.
• May be required to escort vendors through tours, inspections or problem resolution. Reports light bulb outages, plumbing issues, system malfunctions and assist in scheduling repairs as required.
• May assist in small office moves to include; movement of smaller items, assessing seating, layout needs and scheduling.
• May be responsible to monitor levels and manage ordering of office supplies and stationary.
• Conference room coordination and A/V equipment resource management.
• Provides training on workflow and machine operations when necessary.
• Ensures payroll accuracy by overseeing and correcting all time clock punches.
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

• May assist in small office moves to include; movement of smaller items, assessing seating, layout needs and scheduling.
• May be responsible to monitor levels and manage ordering of office supplies and stationary.
• Conference room coordination and A/V equipment resource management.
• Provides training on workflow and machine operations when necessary.
• Ensures payroll accuracy by overseeing and correcting all time clock punches.
• Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
• Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
• Meets quality and deadline standards by the effective use of job scheduling practices.
• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
• Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Completes site reports and other paperwork on time and accurately.
• Completes month-end management report in the absence of Site Manager.
• Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.
• Responsible for managing P-L.
• Performs other duties as assigned.
• This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed

QUALIFICATIONS (Education, Experience, and Certifications)

• Typically Requires:
• Requires high school diploma or GED and 2+ years of experience in a related field.
• Requires experience in delivering classroom and/or informal training sessions.
• Requires experience in operation of the most advanced machines, performing complex jobs.
• Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

Ricoh is an EEO/Affirmative Action Employer – Minorities/Women/Protected Veterans/Disabled.

• Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.
• Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.
• Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location.
• Deliveries and pickups may require travel between offices or another office location.
• Performs duties related to the shipping and receiving of materials and packages.
• Performs filing duties in conjunction with specific customer requests, which may include ‘purging’ and archiving old documents.
• Performs duties of scanning, file conversion, file naming, and encryption.
• Performs FTP (File Transfer Protocol) between computers and files for printing.
• Manage TOC (Table of Contents) – first page of electronic file.
• Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search.
• Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.
• Performs daily quality checks on convenience copiers to ensure proper functionality.
• Responds to errors or troubled copy machines. Also works to clear paper jams.
• Maintains daily meter and service logs.
• Stocks and organizes convenience copier areas.
• Straightens, organizes, and manages firm conference and meeting rooms.
• Assists facilities with box moves, office moves, and occupant moves.
• Assists facilities with light maintenance duties.
• May perform occasional cleaning duties.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma or GED and 1-2 years of related work experience.
• Minimum of 2 years’ experience in legal industry is preferred.
• Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills.
• May require a violation free, valid driver’s license and minimum levels of auto insurance coverage per RICOH Policy.

Ricoh is an EEO/Affirmative Action Employer – Minorities/Women/Protected Veterans/Disabled.

Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. Ricoh will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated because of a disability or sincerely held religious belief, practice, or observance.

RICOH EMPOWERS WORKPLACES using innovative technologies – services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.

Ricoh offers a full portfolio of benefit and employee programs such as:

• Medical Coverage – Vision Coverage
• Dental Coverage
• Short/Long Term Disability
• Term Life and AD-D Insurance
• Spouse and Dependent Life Insurance
• Flexible Spending Account
• Employee Assistance Programs and Work Life Benefits
• Time off Benefits including: Vacation, Sick, and Holiday
• Tuition Reimbursement……and many more

These roles are permanent positions that play a critical role in delivering Ricoh’s services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees’ needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths – locally, regionally, and nationally.

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

• Runs high volume copy machines and performs binding and finishing work.
• Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
• Performs all repair service on customer copier equipment.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer’s buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set ups.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include ‘purging’ and archiving old documents.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• Requires high school diploma or GED and1-2 years of related work experience.
• Some related copy job experience is preferred.
• May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh.

Ricoh is an EEO/Affirmative Action Employer – Minorities/Women/Protected Veterans/Disabled.