Toronto Casting Calls & Acting Auditions

Who we are!

Great Hospitality. Great People. Great Investment. Go For Great Canadian Entertainment.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strives to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

Position Summary:

One Toronto Gaming is seeking a qualified, detail oriented individual to fill the role of Regional Director, Table Games. The successful candidate will be based out of Pickering Casino Resort and be responsible for the overall management of the Table Games operations ensuring that our guests are well served and that they don’t miss any excitement that comes out from playing our tables. The candidate will also be responsible for planning and directing Table Games strategies within the GTA. The candidate will lead by example and provide a suitable learning environment for everybody on the team. The candidate will interact and partner with other department heads, managers, and executives on a regular basis to ensure that operational strategies are implemented while keeping up with the fast-paced dynamics of the table gaming environment.

This role will be based out of the Pickering Casino in Ontario!

Responsibilities:

• Providing leadership, strategic direction and mentoring to the Table Games operations teams in the GTA
• Becoming an active member of the Casino Department Head Meetings
• Planning, directing, and implementing the GTA Table Games strategic plans in conjunction with corporate initiatives, liaising with the Director, Table Games – Woodbine and Great Blue Heron Casino
• Developing and implementing Table Games policies and procedures in partnership with Casino Operations and the Director, Table Games – Woodbine, Great Blue Heron casino and compliance
• Evaluating current business models and proposing and implementing approved changes
• Developing and providing support, leadership, and direction to Table Games Management
• Ensuring the compliance of Table Games operations to legislation, policy, and procedure
• Developing and maintaining the schedule with a Scheduling Coordinator to ensure proper scheduling practices and to ensure fair and equitable division of shifts within the Table Games department
• Ensuring the administrative responsibilities associated with VR, Leave Management and Performance Improvement are maintained as per procedure
• Reviewing table gaming mix and operating procedures and identify opportunities for efficiencies across the GTA
• Researching current and future trends as they relate to products and systems, making recommendations for improvements across the GTA
• Monitoring all table games reporting, including labour costs across the GTA
• Responding to all guest feedback directed at the Table Games department and resolving issues that are escalated
• Communicating effectively with all appropriate business units
• Developing and cultivating strong working relationships with all stakeholders: guests, management, employees, regulators and vendors
• Developing strategies to ensure the retention of existing and growth of new VIP play within the GTA
• Ensuring compliance with licensing laws, FINTRAC, health and safety and other statutory regulations and programs including AGCO and GCE Table Games Management systems
• Managing other initiatives as required.

Education and Qualification Requirements:

• Minimum 10 years’ experience in gaming operations management
• Post Secondary education or suitable combination of education and experience
• Computer literacy in MS Office (Word, Excel, Power Point and Outlook)
• Energetic, highly motivated and creative
• Excellent written and verbal communication skills
• Proven leadership skills and the ability to train and develop employees
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to obtain Serving it Right License certification
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCE’s Values on the job: Integrity, Service Excellence, Drive to Succeed, Team Engagement, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

What’s in it for you?

• Access to health, vision care, dental benefits, and a retirement program with competitive matching options.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
• We provide you with the tools and technology needed to delight your clients.
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: an environment that values diversity as a source of strength.
• This isn’t your typical “corporate” job. We work hard and we have fun!

The only thing we don’t play games with….is your career!

Great Canadian Entertainment

The OSEG Ticket Sales and Service team is looking to add a high performing and proven sales and service professional to join our growing team. The Ticket Sales and Service team is focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professional work closely with members of our Sports Business Operations team (Business Intelligence, Brand & Content, Digital Marketing) to drive our fan engagement and conversion strategies. 

What you’ll do: 

• Execute ticket sales and service plans focused on new fan acquisition, pro-active servicing and account growth;
• Grow the Ottawa REDBLACKS and Ottawa 67’s fan base by selling and servicing existing ticketing packages (Season Seats, Flex Packages, Group Tickets, Single Game Tickets): 

Account and Relationship Management

• Manage existing book of REDBLACKS and 67’s season seat members through the execution of our ticket sales and service plan. Including season seat benefit execution, game day hosting and customer service;
• Enhance season seat member experience through pro-active sales and service strategies;
• Grow existing book of business through referrals, product add-ons, upgrades and cross selling other OSEG properties; 

What’s needed: 

• 1-3 Years in a direct sales or relationship management role; 
• Experience with cold calling and face to face selling;
• Experience in a high-volume sales and services environment;
• Self-starter with ability to manage multiple projects in a dynamic environment with shifting priorities;
• Analytical thinker with the ability to make data driven decisions to meet changing consumer needs;
• Highly motivated with a preference to working in a high-paced environment;
• Strong organization and time management skill;
• Salesforce experience considered an asset;
• Digital Sales and Marketing experience considered an asset;
• Bilingual English/French considered an asset. 

Why OSEG? 

OSEG operates the largest professional multi-sport business in Ottawa, operating the Ottawa REDBLACKS, and Ottawa 67’s, while hosting basketball, soccer, live events, concerts, festivals and year-round community activities.  

Our employees are empowered to make sure our customers and fans keep coming back – it is our secret sauce that sets our events and our venue apart. To do that OSEG fosters a culture that values respect, teamwork, hustle and humour. We offer a competitive total rewards package, unique entertainment and fitness perks, an unbeatable location on the canal in the heart of the Glebe and a backstage pass to one of Ottawa’s busiest sports and entertainment hubs. 

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance. 

We acknowledge the time and effort that is required to apply and thank all applicants for their interest. Depending on volume, we may only be able to respond to those who demonstrate within their application that they meet the requirements of the role.

Interested? Please visit: https://www.tdplace.ca/careers/  

Ottawa Sports and Entertainment Group (OSEG)

Purpose of Role

Entain’s vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experience for our customers, revolutionizing the gambling space as we go. We’re home to a global family of more than 25 well-known brands, and with a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Working within the VIP and wider Retention & CRM Team for Sports Interaction, The VIP Account Manager will be responsible for servicing, maintaining, retaining, and reactivating a key book of Sports Interaction’s VIP business. Developing new VIP customers, growing player lifetime value, and revenue contribution for assigned VIP customers are key objectives for this role.

Key Responsibilities

· The Account Manager will be responsible for cultivating and developing relationships and serve as a trusted consultant to our most financially invested players in their VIP base

· Consistently engage with their VIP book of business via phone calls, emails, SMS, and chat

· Serve as an industry expert and act as a liaison between our highest value players and the operations team to resolve bugs and maintain retention of their designated VIP base

· Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative approach

· Host and entertain key clients at events throughout the year

· Take lead on and/or assist in organizing and planning VIP events throughout the year

· Work collaboratively with cross-functional teams (Product for feature development, VIP CRM Lead for VIP specific promotions, Security, Payments & Trading team to resolve issues and questions) to drive revenue growth with VIP base

· Strong quantitative aptitude with the ability to analyze campaign performance statistics on their VIP base.

· Partner with VIP Manager and CRM Director to build consultative engagement and reactivation approaches using market trends, VIP research, and industry-specific case studies

· Provide ongoing feedback to the Product, Marketing, and Trading teams on VIP requests and ideas

· Exceed sales, pricing, and yield goals; effectively manage individual quarterly reactivation and engagement goals

· Support Customer Service with escalations from VIP clients

· Assist in daily marketing tasks to support daily promotions

· The position does not require handling direct reports

Specialist Skills & Experience

· Possess outstanding communication and presentation skills; ability to connect and reconnect VIP base through high-level relationship building with their dedicated base.

· Extensive Customer Service experience

· Excellent telephone skills – able to handle high call volume

· Customer Focused

· Ability to generate revenue on own initiative based on personal account relationships

· Accuracy and Attention to detail

· Rapport building skills

· Team player with a strong work ethic

· Knowledge of Microsoft Office

· 3 or more years of customer service or account management experience, including in-person hosting

· Event coordination experience an asset

· Experience with CRM technologies an asset

· Experience in Sports and/or Gaming industries an asset

· Some travel may be needed.

· Some weekends or evenings may be required.

Qualifications & Educational Requirements

· Must possess a High School Diploma / Vocational Diploma / Short Course Certificate / Bachelor’s Degree / College Degree, any field.

Diversity and Equal opportunities:

Entain is committed to creating an inclusive environment where everyone is treated fairly. We respect and encourage diversity and strive to ensure that individuals receive equal treatment in all aspects of their employment.

Sports Interaction

Title: Sr/Business Development Manager

Locations: Remote: Canada/North America

Line of Business: Business Development, Player Support

Contract: Permanent

Salary: Highly Attractive + Bonus / Incentives

Overview

Pole To Win is looking for a Senior Business Development Manager or Business Development Manager to develop relationships and grow new business revenue within the video games industry. This individual will be a dynamic and highly motivated sales manager, who will cultivate and build long-term relationships with new clients, close new businesses, liaise with decision-makers, negotiate service contracts, and manage client relationships.

This position is perfect for an engaging, personable, enthusiastic, and results-orientated individual, with a passion for video games and helping developers through post and pre-production services. Growth will be driven through growing and managing relationships with a dedicated client base through creative solutions matching to developer’s needs. The successful candidate will have a track record of exceeding KPIs through cultivating and growing relationships. This role will report to the Head of Business for Player Support.

This is an individual contributor’s new business sales role.

What you’ll be doing

• Generating new business / large new logo business with a focus on player/customer support and community management solutions.,.
• Creating a client base through content-lead outreach campaigns and developing and executing contact strategies including cold calling, and social and business networking.
• Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc.
• Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to create effective solutions for each new client.
• Identify new prospective clients, develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets
• Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers.
• Act as Key Account Manager for selected customers, managing the relationship with the client, customer review meetings and participating in communications with the client, and handing over to our Client Partnership Management team.

What we’re looking for

• Experience selling customer services, outsourcing services, or adjacent services – ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations
• Knowledge of Player/Customer Support Management either within business development, account management, or operations with a large network of Player Support contacts in the gaming industry.
• Proven track record of exceeding targets through building strong client relationships or significant experience in selecting and managing outsourced vendors in the games industry, or alternatively fintech, new-gen technologies, or social media sectors.
• Refined communication skills across all communication channels with the proven ability to work largely unaided in detecting, qualifying, and closing new business.
• Excellent problem-solving, and analytical skills with strong experience with spreadsheets, word processing, and sales CRM tools.
• Effective time management and must be comfortable working at senior executive contact levels.
• Must be self-motivated and able to operate in a remote environment whilst traveling when required.
• Must have a dedicated workspace if working from home.
• Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities, be self-motivated, organized, with a passion for gaming.
• An organized individual with a passion for gaming.

Benefits

• Highly Attractive and competitive basic salary with a personal incentive plan.
• Working with people creating cutting-edge interactive entertainment.
• Excellent OTE with % based commission package.
• Group pension scheme and death in service benefit.
• Dynamic and entrepreneurial culture.
• Video games-focused environment.
• The opportunity to work with video games pioneers creating cutting-edge interactive entertainment

Who we are

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry-wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, on any platform, in any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW

PTW

About us

We offer you a challenging job in a fast-growing company with a well-known reputation in the worldwide entertainment industry. You’ll get the feeling that everyone around you is pulling together to get things done, whether you’re working in the office or in the warehouse. We wouldn’t be where we are today without our people. As one of the largest single-source suppliers of leading-edge technologies and high-quality solutions, we are excited about the future of the company, and we want you to be part of our success story. We encourage your opportunities for career growth and develop your talents. We also offer a competitive salary, comprehensive benefits, and a bunch of fun colleagues.

TO BE CONSIDERED FOR THIS ROLE, PLEASE COMPLETE A BRIEF PERSONALITY ASSESSMENT. SEE THE LINK BELOW. THIS WILL ALLOW FOR US TO GET TO KNOW YOU BETTER.

· Complete this survey, https://go.apply.ci/s/93A71B0000

· Attach a copy of your resume to the completed survey and indicate the position applying for

What Will You Do?

Supervise Customer Service Department

• Manages a team of assigned Sales Coordinators and ensures they comply with company guidelines particularly related to quality of service.
• Hiring, managing, scheduling, and training the Sales Coordinators
• Support sales process with full cycle coordination (quote to invoice), for USA and Canadian Sale Reps.
• Order processing (end to end) of Purchase Orders for drop shipments, custom orders and stock orders.
• Checks orders to ensure back orders are ordered for inventory shortages and release orders by priority level.
• Run reports to ensure stock orders for 2-month supply are maintained. Run product history reports on the Key Client accounts to ensure that we keep equipment levels available with proper restocking quantities.
• Coordinate the manufacturing point, scheduling, shipment and delivery of product. Prioritize and negotiate product availability with the expeditor
• Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and commission splits
• Follow up daily on order status and notify customers or sales reps of any changes. Work with production management and expediting to meet customer requirements

Process Improvement and Training

• Drives initiatives to improve day-to-day efficiency and processes
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Vice President of Operations.

What Do You Need to Succeed?

• Post-secondary degree or diploma
• A minimum of 4 years’ proven sales process support experience in a logistics or 3PL environment
• Dynamic and well-organized with the ability to prioritize and multitask
• Experience working with an inventory management software
• Proficiency in the Microsoft Office suite
• Exceptional problem-solving skills and autonomous decision-making abilities
• Strong customer service orientation and interpersonal skills
• Proven Team collaboration skills – partnering with managers, executives, sales, marketing and customers
• Exceptional interpersonal/team-building skills including the ability to communicate with all levels of the organization and participate in multi-functional teams
• Detail-oriented, demonstrate strong written and verbal communication skills
• Ability to work in a dynamic environment and be results and deadline-driven
• Be proactive in identifying, resolving and communicating challenges
• Good organizational and time management skills
• Possess excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously

Preferred Skills

• Knowledge of the Entertainment Lighting industry
• Bilingual in English and Spanish preferred

TO BE CONSIDERED FOR THIS ROLE, PLEASE COMPLETE A BRIEF PERSONALITY ASSESSMENT. SEE THE LINK BELOW. THIS WILL ALLOW FOR US TO GET TO KNOW YOU BETTER.

· Complete this survey, https://go.apply.ci/s/93A71B0000

· Attach a copy of your resume to the completed survey and indicate the position applying for



A.C. Americas is a respectful, caring and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. Applicants need to make their requirements known when contacted or alternatively you may contact Human Resources.

A.C. Lighting Inc.

Title: Business Development Manager (one year contract)

Hours of Work: Full-time (37.5 hours per week, with a flexible schedule), but open to negotiation for the right candidate. The role also has the ability to grow and become permanent for the right person.

Our small but mighty organization is starting to grow, and is looking to fill the new role of Business Development Manager. The Business Development Manager will establish and build long-term relationships with clients in order to generate sales leads. This position aims to drive new growth and profitability for the organization by leading prospecting and deal management activities.

The Business Development Manager will achieve revenue targets through new business attainment and support upsell opportunities to past clients. This role also establishes relationships with key senior-level decision makers and influencers in target businesses across various segments. This is an excellent opportunity to learn and grow while making an impact.

Primary Responsibilities:

New Business Development

● Accountable for seeking out and closing on new revenue opportunities by leveraging industry networks, established reputation, competitive intelligence, and utilizing a variety of direct sales efforts. Accountability extends across multiple products.

● Create demand for the organization’s products and services via innovative promotion with prospective customers

● Receive and manage inbound sales leads, sales funnel, and communications with potential clients and with established speakers’ bureau partners

● Collaborate with VP of Strategy to shape sales plan and goals

● Create, monitor and revise lead generation plans to ensure a substantive sales opportunity pipeline

● Prospecting, client outreach and relationship management

● Manage and grow a client base while meeting monthly goals

Customer Management

● Relationship management of existing partners (harvesting/cultivating). Accountable for building, maintaining and managing solid relationships with clients in order to drive the business plan, maintain existing business and develop new business.

● Manage relationships through regular contact with partners, providing advisory services around the company’s products and services

● Prepare, review, and sign offers/contracts and proposals

● Develop and sustain exceptional consultative relationships with new and existing clients to ensure their needs are being met beyond expectations

● Work in conjunction with the Business Manager to ensure seamless execution of all engagements

● Work in partnership with our clients (companies, event professionals, and associations) on each event to meet and exceed their program goals

Product Management

● Support VP of Strategy and Business Manager with product management on pricing, quotes, proposals, growth initiatives, and portfolio adjustments

● Achieve annual sales goals

● Provide strategic insights for continuous improvement of sales growth

● Generate and deploy broad, deep and special knowledge of products and solutions; considers market issues in design of individual products and solutions

Qualifications:

Education

● A university level degree

Experience

● Sales professional with five-plus years of corporate event/music industry related experience.

● 2-3 years B2B sales and account management preferred

● Passionate about ideas, current events, trends and stories – knowledge of workplace and leadership trends is a plus

Effective Communication & Professionalism

● Excellent communication skills with demonstrated ability to adapt communication style suitable for a wide range of individual needs

● Effective communicator able to sell intangibles and experiences

● Employs the highest degree of professionalism in all situations and with all individuals

● Self-motivated with a growth mindset able to work independently as well as part of a team

Commitment to Customer Service

● Demonstrates a commitment to excellent customer service

● Applies organizational values in all interactions with customers

● Ensures care and responsiveness to the needs of clients

Self-Direction & Initiative

● Manages time effectively

● Practices self-awareness

● Establishes a level of comfort in asking for assistance when needed

● Self-driven and goal oriented to meet sales goals and and new sales initiatives

● Ability to multitask and prioritize work while remaining flexible to address new issues as they arise

Additional Skills

● Knowledge of and experience in the events, meetings, training & development, or entertainment industry an asset

● Experience working with promoting influencers, entertainment professionals, public speakers, or actors

● Contract negotiation, purchasing, industry panels, event planning, press releases, networking, communications, media relations

● Proven ability to think creatively, and to drive sales with new approaches and ideas

● Computer skills, including use of Microsoft Office, CRM software, Google Docs, and social media platforms, with the ability to learn new software quickly

● Has maintained a diverse network of contacts in music, film, television and theatre

About Jennifer Moss Inc.

Jennifer Moss is a journalist, author, speaker, and strategist who is driving the conversation towards healthier workplace cultures. Jennifer Moss Inc. provides speaker services, workshops and seminars, and strategy services to organizations and individuals to support well-being for healthier, happier, and more productive workplaces.

In addition to providing the above services, Jennifer has a syndicated radio column, writes for Harvard Business Review, and is featured in a variety of high-profile media.

We are a fully remote organization, and we provide the following for our employees:

● Flexible work schedule

● A great collaborative atmosphere

● Be part of a growing organization

● Ability to job craft and shape the direction of the role

● Excellent health benefits and wellness offerings

● Summer Fridays off

● One-week holiday shutdown

To Apply:

Please submit your resume and cover letter to Katie Lewis, Business Manager at katie@jennifer-moss.com. The posting will remain open until a suitable candidate is found. We thank all applicants; however, only those selected for an interview will be contacted. 

Jennifer Moss Inc.

Founded in Calgary, Alberta in 2001, CoolIT Systems Inc. is the global leader in liquid cooling technology. Today, CoolIT’s technology is disrupting the inefficient, expensive, and outdated paradigm of using air to keep electronics cool.

We work with the biggest names in the technology industry to enable high-performance data centers and desktop computers that are used for everything from solving science’s most complex problems to delivering the latest high-end entertainment experiences.

As a Deloitte Fast 50 Clean Technology 2022 award winner, CoolIT expects to continue our strong growth trend in 2023. With a record-breaking open order book and an average YoY revenue growth rate of 60% since 2016, there’s never been a more exciting time to join our team.

The Role:

• Identify and develop strategic account plan for targeted key global accounts
• Quickly develop an in-depth understanding of top 100 technology companies
• Understand customer needs and articulate these requirements to internal stakeholders
• Develop a trusted relationship with deeply technical target customers
• Build a clear business plan for each new account
• On-board new accounts and manage the handoff to internal development teams

Your Experience:

• Bachelor’s degree in engineering or technical field required
• 5+ years’ experience in technology sales
• Comfortable and adept at presenting technical concepts to a technical audience
• Excellent planning and execution skills as they relate to pre-defined account plans
• Works independently, is self-motivated and able to complete tasks with minimal supervision
• Strong proficiency in Microsoft Office applications
• Ability to travel up to 25% of time

Why CoolIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes the following:

• Vacation and flex days, and paid company-wide shut down during the holiday season
• Competitive compensation and bonus programs
• Comprehensive benefits including Health, Dental, Health Spending, and a Wellness Account. These costs are covered by CoolIT and in force on your 1st day of work
• Dress for your day – a casual yet professional environment
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus

We thank every candidate in advance, however, only those selected for an interview will be contacted. Successful candidates for this position may be required to undergo a security screening, including a criminal records check and a credit check.

CoolIT Systems

COMPANY OVERVIEW

Mosaic is a leading North American Integrated Agency, specialized in connecting with consumers through Experiential Marketing, Sales & Merchandising, and Shopper Marketing. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamics of empowered consumers and leveraging new technologies.

ROLE OVERVIEW

The Account Manager (XM/Integrated) will report directly to the Sr. Account Manager and will be responsible for managing and executing successful integrated events for clients. This position includes developing event concepts and themes, coordinating logistics and vendors, creating event timelines, and handing all aspects of the event planning and execution process. In addition, this role also includes managing budgets, negotiating contracts, and creating detailed event proposals for clients.

RESPONSIBILITIES

• Develop and execute event concepts and themes that align with clients’ goals and objectives.
• Coordinate logistics and vendors, including event venues, production fabricators, entertainment, transportation, and asset rentals.
• Create and manage event timelines to ensure that all aspects of the event are executed on time and on budget.
• Manage client relationships, including communicating with clients throughout the event planning process and addressing any issues or concerns that may arise.
• Measure the success of events through post-event evaluations, surveys and feedback.
• Understand and perpetuate client annual plans and actively add strategic value beyond the initial request or assignment.
• Review all creative/production material at every stage to ensure adherence to brand guidelines.
• Direct responsibility for client financials including budget control reports, monthly reconciliations, estimates, purchase orders and invoices.
• Coordinate and deliver contact reports, weekly status reports, and critical paths on a timely basis.
• Work with your manager to deliver forecasted quarter and fiscal financial targets and identify areas of growth.
• Stay up to date with industry trends and best practices in event marketing an understand the local market.
• Manage a team of Field Managers, Coordinators and Brand Ambassadors, ensuring they are meeting the needs of clients and achieving desired results.

QUALIFICATIONS

• A minimum of 3 years of experience in integrated marketing, event planning and account management is required.
• Access to a vehicle with a G2 or G class license is required.
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Strong leadership and communication skills.
• Ability to think creatively and strategically.
• Ability to work in a fast-paced environment.
• Strong understanding of event marketing trends and best practices.
• Confident sharing points of view, providing feedback and insights, handling difficult situations and asking for advice or council.
• Exceptional financial and budget management skills.
• Bachelor’s degree in marketing, event management, or related field is preferred.

Mosaic North America is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.

Mosaic North America

Do you want to get a foot in the door at an online Advertising and Media company that has seen tremendous growth? Do you want to work in the world of online video; one of the fastest-growing advertising formats in the world? Then Playwire is the place for you…

Playwire is a full-service digital innovation partner that leverages online advertising and proprietary technologies to build publishing brands in the gaming and entertainment verticals.

Playwire is always looking for amazing Account Managers to join our Partner Success team. The Partner Success team is on the front lines dealing directly with our partners. The ideal candidate is a growth-minded, detail-oriented and analytical persuader this who onboards and manages new partner accounts brought in by our Business Development team. The Account Manager constantly reviews data to ensure that our publisher accounts are yielding the best results with our inventory. In addition, this role is responsible for all aspects of partner onboarding, account creation, and building relationships. This person has an innate ability to manage expectations of clients and deliver clear, concise messages at all levels of a business hierarchy.

Essential Functions:

• Assist strategic partners with questions and concerns regarding their accounts with speed and proficiency
• Manage priority of key accounts while handling other requests in a timely manner
• Keep a regular cadence of effective communication with all partners to ensure Playwire is always top of mind
• Respond to, and resolve, all types of inquiries that comes from partners with minimal to no assistance
• Handle executive-level client interactions, including quarterly business reviews, and strategizing bigger picture ideas
• Stay current on all new products & process management releases relevant to partner onboarding and maintenance.
• Staying informed of industry news and changes to digital advertising standards and practices.
• Collaborate with Creative and Ad Ops teams in the creation, approval & delivery process of custom executions
• Manage timely communication between Partner Support and Global Sales team so they are aware of, and selling against, new partner relationships where applicable
• Conduct outreach for more inventory from partner network when demand is high and extra supply is needed
• Proactively optimize by looking for growth opportunities with our partners. The key is to be the proactive consultant and expert with our partners instead of reactive when there is a problem
• Have an intimate knowledge and understanding of the inner-workings and systems of Playwire, as well as your partners. You should have the answers or know where to find them and be able to communicate as such to the partner
• Perform other duties as assigned by management with autonomy

Qualifications:

• Bachelor’s degree or equivalent, including but not limited to digital advertising industry experience
• Strong experience with websites, digital advertising, and using an ad server such as Google Ad Manager
• Experience working in Analytics tools and platforms such as Google Analytics, Tableau, MOAT
• Working knowledge of Google suite; strong knowledge of Excel
• Familiarity with CRMs such as Hubspot
• Acute attention to detail
• Strong organizational, problem-solving skills
• Ability to prioritize tasks and manage multiple workflows at once
• Excellent customer service skills
• Ability to understand and follow written and verbal instructions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Playwire

The Account Director, B2B’s primary role is to lead and manage multiple client’s business from planning to execution. The Account Director, B2B will manage the day-to-day internal team and client relationships, oversee the creative development, production planning and financials of all large-scale events and B2B projects. The Account Director, B2B services North American wide clients, while fostering a climate of respect and collaboration internally and externally. A passion for producing large scale events, driving business and leading the team, the Account Director, B2B is hands-on, laser focused on results and can produce flawlessly.

The Account Director, B2B is responsible for the day to day running of key accounts in Canada and United States in all aspects including financial processes and profitability while proactively managing and developing team members. While retention and growth of accounts is a key responsibility, the expectation is that the Account Director, B2B is onsite executing large scale events and oversees the production of client events, conferences, tradeshows and employee reward programs. The Account Director, B2B generates new business within current clients both organically and net-new, as well as participates in external NBD pitches. The Account Director, B2B supports as a centre of excellence across all client service teams and consults on a project-to-project basis for conferences and partner events across the North America Mosaic clientele.

This individual has a passion for producing award-winning experiences for top tier clients, never settles for mediocracy and has an extensive production background. The Account Director understands the attention to detail required to be successful and has years experience developing run sheets, reviewing BEOs, advancing AV elements, calling shows and stage management. The Account Director, B2B is able to lead a team, provide excellent client service and takes pride and ownership of delivering for their clients.

Key Responsibilities:

Client Relationship

• Owns the client relationship on assigned and consulted brands. Effectively sells the creative and production of experiences.
• Proactively manages relationship with clients and seeks opportunities to strengthen/build new relationship as needed.
• Agency Champion: Seeks opportunities to showcase agency work among current and prospective clients
• New Business: Seeks opportunities to grow business within current accounts and into new accounts
• North American responsibilities: activates client experiences across North America, whether a Canadian client executing in US, European client executing in US, or US client executing in US or Canada, the Account Director, B2B builds experiences in venues across North America.
• Leader Role: Be and be seen as point person for senior client per contacting and the subject matter expert in B2B events at Mosaic North America
• Presentations: Expert presentation skills – professional Zoom and Teams presence
• Onsite Execution: Is able to show call, stage manage and support Audio Visual vendors onsite
• Adaptable: Demonstrates ability to adapt to various client corporate cultures, both at Mosaic and at the client level.
• Problem solving: Solves client issues, independently moderates conflicts with significant complexity and political sensitivity; leads internal team to resolve conflicts and finds solutions

Knowledge

• Experience in leading integrated teams with a lens on large scale events, conferences and stage production
• Approaches brand from holistic marketing perspective. Integrates emerging technologies and creative into client recommendations.
• Comprehensive understanding of client needs and production
• Completes site visits with clients and stays in the know on current trends
• Thorough understanding of industry business trends, especially in large scale production trends, technology trends, and corporate. Alert to changes in clients’ marketplace. Has broad knowledge of what’s going on in the marketplace to offer solutions to clients
• Cultivates relationships with appropriate thought leaders to help maintain solid knowledge of client’s business
• Expert in multi channels and multi audiences – enough knowledge to be able to act agnostically when making decisions on behalf of the client.

Agency Operations

• Finances: Understands agency revenue and profitability model. Ensures work is completed within budget by project. Owns the revenue and forecast for the brand. Determines and negotiates budget needs; provides input to fee development. Vigilantly seeks to optimize agency services and internal resources
• Trouble shoot: Keeps management informed of account status, problems, plans, and meetings and gets senior management involved as needed.
• Team Leadership: Provide assistance related to agency/team/management policies and practices
• Best practices: Advances best practices in agency process
• Develops staff, mentors team

Tactics and Execution

• Communicates strategy and tactical plan effectively. Ultimately responsible for flawless execution.
• Direction: Provides clear strategic direction to agency team. Evaluates creative product against strategic direction and provides constructive feedback.
• Onsite execution: With little direction is able to support from a production standpoint, support with ticketing, registration, talent and entertainment to Audio Visual and stage management
• Holistic Perspective: Approaches brand from holistic marketing perspective, looks at all media and forms of digital marketing, communications and advertising to develop outcomes that meet client objectives.

Key Attributes:

• Likely 6 – 8 years agency and client service experience, from a tier-1 agency area focusing on integrated advertising with digital nativity a strong asset.
• Strong background in production – can effectively read a BEO to an AV order and understand what the set up from vendors will be
• Experience in ticketing and managing registration platforms
• Track record of success marked by promotion and growing client business and revenues, with a core focus on organic growth. Must be able to identify and manufacture growth and understand the difference between the two.
• Passion for the work and able to inspire creatives, their teams and clients.
• A strong record of coaching and mentorship, and the ability to identify and grow high potentials while nurturing loyalists.
• Ability to thrive in a fast-paced environment managing a large volume of work with fair but demanding clients.
• Ability to travel across North America for site visits, client meeting, vendor meetings and onsite execution
• An understanding of B2B events
• An understanding of Experiential marketing and its role
• Excellent written, verbal, and presentation skills
• Someone with patience and maturity who can help build the plane while it’s flying. Must be ok with constant change, with a vision to manufacturing stability.
• Confidence without ego.

Mosaic North America