Maine Casting Calls & Acting Auditions

We are working with a dynamic global consultancy at the forefront of the intelligent automation revolution. With a presence spanning multiple locations across the globe, including London, Cardiff, Austin, Boston and more. They are dedicated to harnessing the transformative power of automation to drive business growth and improve people’s lives. The team is passionate about shaping the future and is committed to making automation not just a tool, but a catalyst for business transformation and positive change.

Role Overview:

As an Engagement Manager, you’ll drive client programs, foster relationships, and contribute to business growth.

Key Responsibilities:

• Program Leadership: Manage projects effectively.
• Client Engagement: Build and maintain strong client relationships.
• Stakeholder Management: Collaborate with teams.
• Account Growth: Identify value-add opportunities.
• New Business: Contribute to client propositions.

Qualifications and Skills:

• Project management and client engagement experience.
• Excellent communication and problem-solving skills.
• History of working with enterprise level projects.
• Familiarity with automation technologies is advantageous.

TechYard Recruitment

Planet Technology is seeking a Sr. Manager of Internal Communications join one of our well-known sporting goods manufacturers.

Pay Rate: $65.00/hr + Medical, Dental, Vision and more!

Location: Hybrid, Fairhaven, MA

Manager of Sr. Internal Communications Responsibilities:

• Serve as a proactive internal communications strategist and senior leadership counsel for internal communications,
• Develop and execute internal communications plans and programs with a key focus on the organization’s strategic priorities and business goals.
• Oversee various internal communications procedures and processes including digital communications strategy for Intranet, email distribution lists, and other internal communications processes,
• Oversee the creation and production of targeted internal communications, events, and program materials. Craft key communications and talking points.
• Encourage and support the use of gender-neutral language in all publications. Support elevation of the internal Diversity, Inclusion and Belonging messaging
• Engage and consult with internal clients at all levels of the organization on appropriate communications tactics and programs.
• Create, implement, and monitor metrics to measure effectiveness of communications and engagement initiatives and to develop action plans and objectives to continuously improve.
• Lead internal communication innovation to increase associate communication effectiveness.
• Develop and lead associate communications strategies that are effective and easy-to-use and understood by associates.
• Stay current on employee communications best practices and use survey results and senior management feedback to fine-tune current channels and develop new ones that add value.
• Identify opportunities to be externally acknowledged as a “Best Place to Work.”
• Provide communications counsel and advice to business partners, as needed, on key company initiatives.
• Collaborate with colleagues (especially External Communications) on key initiatives.
• Develop and execute communications plans on large scale special projects or other initiatives.
• Serve as a member of the crisis communication team and helps address internal associate communications for related events.

Manager of Sr. Internal Communications Qualifications:

• Bachelor’s Degree ideally in Communications, Public Relations, Journalism, or related field.
• A minimum of 5 years’ experience in a PR/communications function required.
• Excellent oral and written skills.
• Team player, able to lead and work collaboratively at all levels and build partnerships with cross-functional teams. Strong interpersonal skills.
• Must possess confidence and ability as a public relations counselor to all levels of management.
• Excellent organizational, planning, influence, communication, and follow-up skills.
• Excellent presentation skills.
• Must be articulate, sensitive to confidential information and have a high degree of integrity.
• Energetic self-starter.
• Must be persuasive and diplomatic in presenting ideas and managing their implementation.
• Ability to think quickly and analyze complex communication issues. Detail oriented.
• Ability to work well under pressure and able to meet deadlines.
• Strategic communications practitioner and hands-on contributor.
• Must be able to develop effective internal communications strategies and implement successful tactics to drive success among team.
• Must have a proven track record of success in developing and measuring communications strategies and tactics in support of business goals.
• Proven track record of success in developing creative associate communication campaigns.
• Experience in successfully managing crisis communications.

Planet Technology

About MassBioEd

The Massachusetts Biotechnology Education Foundation (MassBioEd), a non-profit 501(c)(3) organization, is in its third decade of growing and developing talent in the Massachusetts life sciences workforce which in turn, develops innovations that save and improve lives. Please visit https://www.massbioed.org/about-careers to review all open positions.

Founded in 2001 by the Massachusetts Biotechnology Council, MassBioEd has evolved into a key link connecting students, educators, and professionals to the exciting opportunities within the life sciences industry. Our mission is to build a sustainable life sciences workforce in the region through educational and training programs that engage and excite teachers, inspire and propel students, and illuminate the pathway from the classroom to career with a focus on expansion, opportunity and diversity.

Position Summary

The Senior Manager of Industry Engagement will be an integral member of MassBoEd’s team to support growth and increase impact of MassBioEd’s programs. The Senior Manager will provide outreach to employers to engage them in MassBioEd’s programs, in particular the Life Sciences Apprenticeship Program, Life Sciences Career Hub, Professional Training Courses, and as a potential funder. The Senior Manager of Industry Engagement will report to the Vice President of Operations and Workforce Development.

Job Responsibilities

• Build and manage relationships with employers in the life sciences sector to increase the impact of MassBioEd’s programs to develop talent for the life sciences workforce.
• Identify, initiate and maintain long-term relationships with senior leaders of potential employer partners in order to engage employers in workforce development activities such as hiring apprentices, participating in career fairs, volunteering as career speakers and mentors.
• Act as a point of contact for employers looking to engage with MassBioEd.
• Partner closely with internal teams to provide employers with information regarding program partnerships and funding opportunities.
• Craft employer outreach materials and develop long-term partnership opportunities.
• Represent MassBioEd in the community and increase visibility of MassBioEd at networking events, conferences, etc.

Qualifications and Experience:

• A minimum of 5 years of experience in a business development focused role.
• Experience working in the life sciences sector.
• Experience working with employer partners and a demonstrated ability to build and maintain strong relationships with employer partners.
• Expertise in the life sciences industry including an understanding of careers in the industry.
• Exceptional interpersonal skills with a friendly and professional demeanor and excellent written and verbal communication skills.
• Ability to collaborate with a diverse team of professionals and our corporate and community partners.
• Interest in science education and/or workforce development evidenced by a sense of energy, ownership, and personal connection to the work and the communities we serve.

Salary and Benefits

Salary commensurate with experience. Benefits package includes health, dental, and vision insurance, 401K, long and short-term disability, life insurance, healthcare savings account, and paid time off.

Interested applicants should submit the following to careers@massbioed.org:

• Resume/CV
• Detailed cover letter outlining how your qualifications meet those sought in this post

MassBioEd Culture

Diversity, Equity, and Inclusion

We strive for diversity and equity in all the work we do. We are committed to building a team with a variety of backgrounds, skills and views to best serve our communities. View our diversity, equity, and inclusion statement here: https://www.massbioed.org/dei-statement/.

Employee Values

At MassBioEd, we value:   

• An inclusive, open, inviting, and diverse work culture.
• Building our team and interpersonal rapport.
• Maximizing both productivity and collaboration.
• Work/life balance.

MassBioEd is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity, gender expression or Veteran status.

MassBioEd Foundation

This role is hybrid, based out of Newton, MA.

Bright Horizons is looking for a Senior Manager of Internal Communications to join our growing Internal Communications team! Reporting to the Director of Internal Communications, you will play a critical role in supporting strategic internal communications aligned with our key internal stakeholders. As a key member of the team, you will be a contributor to our broader goal of continuing to be a culture that leads with passion, purpose and possibilities and our HEART principles.

What makes our team great: Our internal communications team truly lives by our HEART Principles (Honesty, Excellence, Accountability, Respect, and Teamwork) with a team culture that encourages each teammate to bring their whole selves to work. If you are looking for a team that embraces new ideas and encourages you to tap into your passion to build a career of purpose, this is the team to join!

In this role, you will work directly with internal clients to develop and execute internal communications strategies and solutions that will directly impact the people and culture within Bright Horizons. You will provide communications expertise, support, consultation, and guidance to partners. You also will excel at working collaboratively with leaders and cross-functional colleagues alike and consistently deliver high-quality work even under time constraints. You should be a strategic, strong communicator, and creative thinker. Attention to detail, ability to remain flexible in a fast-paced environment, and organizational skills are critical. To be a successful team member, you must be comfortable having a high level of independence and ownership of projects and relationships. Responsible for project management of internal communications initiatives and assignments that vary in scope. You independently research, write, and edit internal communications pieces shared through a variety of channels, including our FORTUNE Great Place to Work application. As the Senior Manager of Internal Communications, you should be a passionate advocate of Bright Horizons’ mission and culture with a passion for telling great stories.

What you will do:

• Partners with various internal stakeholders to identify strategic communication objectives and translate them into internal communications plans.
• Plans and writes materials and collaborates with team members and partners across organization to ensure alignment, including key messages around various topics.
• Ensures effective delivery of key messages to targeted employee audiences.
• Plans, tracks deliverables and approvals, identifies potential conflicts, and interfaces with own team and outside teams to execute work.
• Ensures that projects support and align with internal communications plans and strategies, follow Bright Horizons corporate brand guidelines, and maintain consistency with communications standards.
• Uses data to design targeted and high-impact communication campaigns that increase business alignment, commitment, and team spirit, with a focus on continuity and scalability.
• Creates content that supports various vehicles and needs, including the FORTUNE Great Place to Work application.
• Supports other internal communications priorities in the business as needed.

What you bring:

Education

Bachelor’s Degree required, preferably in in Communications, English, or Journalism

Experience

5-10 years of relevant and progressively more responsible communications experience, to include internal communications work required.

Relevant experience would be considered in lieu of applicable degree

Additional Job Requirements

• Strong understanding of business needs and how to leverage communications to support business objectives.
• Excellent written and verbal communication skills; writing sample may be required.
• Must always come from a place of positive intent and share Bright Horizons’ values.
• Strong analytical, organizational, and advanced project planning skills with a proven track record of execution.
• Strong knowledge of various communications vehicles to include both current and emerging technologies.
• Measures success through a data-driven approach.
• Proficiency in Microsoft Suite a must.
• Experience in Firstup a plus.
• Experience in Adobe Creative Suite a plus.

Bright Horizons

The Community Services Director is responsible for Elder Services’ Area Agency on Aging (AAA) programs. This role interprets Agency policy, objectives and information for their staff and works closely and collaboratively with other Directors, managers and supervisors in achieving the Agency’s goals and objectives. This role has direct and indirect supervisory responsibility over community service positions, for the Ombudsman Program Manager, Nutrition Services Manager, Home and Community Based Services Supervisor and Planning and Development Supervisor. This role requires the leadership, evaluation and development of employees.

This role will be rewarding, to the “Right Professional” who cares deeply for promoting Senior Independence while representing a respected agency in Berkshire County.

Please send resume and cover letter to:

Inga Hotaling, ihotaling@eane.org

1-413-789-6400

Employers Association of the NorthEast

Membership Coordinator – Job Description

Organization Overview

Background 

MIRA is the largest coalition in New England promoting the rights and inclusion of immigrants and refugees. With offices in Massachusetts and New Hampshire, we advance this mission through education and training, leadership development, institutional organizing, strategic communications, policy analysis and advocacy. MIRA is a dynamic and multi‐ethnic coalition with more than 140 organizational members, including grassroots community organizations; refugee resettlement agencies; providers of social, legal and health services, faith-based organizations, and civil and human rights advocates. We organize and empower our members and allies, and together we mobilize immigrant communities to advocate for themselves and amplify and support their voices. MIRA is a respected leader on immigrant issues at the state and national levels, and an authoritative source of information and policy analysis for policymakers, advocates, immigrant communities and the media.

Job description:

Position Overview: The Membership Coordinator plays a pivotal role in fostering strong relationships with member organizations, ensuring their needs are met, and actively involving them in MIRA activities. Additionally, this position is responsible for overseeing three capacity-building programs, namely Democracy School, Summer Organizing Fellows, and academic-year internships and fellowships, all under the guidance of the Director of Organizing. The Membership Coordinator will report directly to the Director of Organizing Programs and collaborate closely with the organizing, Communications, and Citizenship teams.

Duties and Responsibilities:

1. Establish and maintain close relationships with MIRA member organizations, serving as the main point of contact for addressing their inquiries and concerns. Regularly engage with them via email, phone, and in-person visits where feasible.
2. Share pertinent resources and opportunities with member organizations and actively involve them in various MIRA activities, including but not limited to regional meetings, Immigrants’ Day at the State House, Democracy School, and the Annual MIRA Members Meeting.
3. Maintain up-to-date contact information for all members and oversee the collection of annual membership dues.
4. Facilitate connections and networking opportunities among member organizations to promote collaboration.
5. Manage the CRM system to ensure efficient tracking and communication with members.
6. Contribute to strategic plan goals related to membership development.
7. Collaborate with the Communications and Citizenship teams to enhance the civic engagement of New Americans.
8. Plan and facilitate new member orientations to ensure their seamless integration into MIRA.
9. Work with the digital organizer to plan and coordinate the member newsletter.
10. Organize and lead monthly member calls to provide updates and foster a sense of community.
11. Disseminate communications related to relevant immigration issues to keep members informed.
12. Arrange workshops and training sessions tailored for MIRA members.
13. Encourage and maximize the engagement of New Americans and other stakeholders by promoting MIRA’s email list and ensuring new contacts are promptly added to the database. Collaborate with the Communications team for targeted outreach efforts.
14. In close collaboration with the Director of Organizing, coordinate Democracy School, which includes tasks such as site selection, partner and speaker recruitment, promotion, and logistical arrangements.
15. Supervise the Summer Organizing Fellows and accompany them on site visits.
16. Play a central role in organizing Immigrants’ Day at the State House, encompassing member engagement, outreach, logistics, promotion, and preparation of materials in close collaboration with the Organizing team.
17. Assume a key role in organizing the Annual MIRA Members Meeting and regional member’s meetings, with a primary focus on outreach. Additionally, contribute to the development of MIRA’s legislative priorities and ensure members’ voices are effectively heard.
18. Supervise organizing interns and volunteers, providing guidance and support as needed.

Qualifications and Skills:

1. At least one year of experience as an electoral and/or community organizer.
2. Excellent written and oral communication skills.
3. Strong organizational aptitude, including a proven ability to plan and execute events and maintain databases efficiently.
4. Self-motivated and capable of working independently with minimal supervision.
5. Demonstrated ability to work effectively in teams and collaborate across departments or organizations.
6. Excellent interpersonal skills, including a high level of cultural competency to engage effectively with diverse constituencies.
7. Knowledge of immigration basics, including historical context (pre-Trump era), related social justice issues, race, class, gender, and familiarity with Massachusetts’ diverse immigrant communities.
8. Proficient facilitation and teaching skills, capable of conveying complex policy and social justice topics in a clear and accessible manner.

Requirements:

1. Bachelor’s degree (or high school diploma and more than three years of relevant work experience).
2. Experience working with diverse groups and communities.
3. Previous experience in supervising others, such as interns and volunteers.
4. Possession of a valid driver’s license and ability to drive across the state, as the job may require travel.
5. Strong preference for bilingual or multilingual candidates.

Salary Range:

The salary range for the position is $50,000 – $54,000 depending on experience

To Apply: To apply, email hrrecruting@miracoalition.org with a resume and cover letter with “Membership Coordinator” in the subject line of the email.

MIRA is an equal-opportunity employer that celebrates diversity and seeks a broad representation of the communities served by its staff.

Job type: Full Time

Fully remote: Hybrid

Salary range: $50,000 – $54,000

Location: Boston, Massachusetts

Apply: hrrecruting@miracoalition.org

Massachusetts Immigrant & Refugee Advocacy Coalition (MIRA)

Job description

Behavioral Services Coordinator

Function as the operational and behavior management leader for one of Manville School’s four units, working as part of a leadership trio with an Educational Supervisor and a Clinical Coordinator. Work as part of school-wide leadership and management team. Assist in the development and implementation of systems of behavior management designed to strengthen students’ skills in (non-violent) adaptive problem solving. Supervise and deploy staff to ensure successful functioning of school environment. Provide, model and /or direct effective crisis management. Provide group and individual supervision for milieu counselors and classroom teams. Exhibit professionalism and boundaries that are equal to or exceed those that are expected of a Manager within a School Setting.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide effective and responsible daily management, coordination, and supervision of school activities.

· Act as the point person for behavior management within assigned school unit

· Be able to make in the moment, thoughtful, and safe behavior response decisions that are consistent with school directives and training

· Serve as one member of a three-person managerial team overseeing assigned school unit

· Supervise Classroom Behavior Specialists/Milieu Counselors

· Lead and actively participate in interdisciplinary classroom supervision

· Coach classroom teams to develop appropriate behavior plans for students and ensure their effective implementation.

· Lead and actively participate in school meetings twice monthly following Manville guidelines.

· Attend and actively participate in weekly managerial/administrative meetings

· Provide active leadership in other meetings as necessary and required.

· Facilitate suspension re-entry meetings with parents / guardians according to Manville procedures.

· Communicate effectively and in a timely manner with teachers, clinical team, and other staff regarding significant behavioral events.

· Communicate effectively and in a timely manner with parents/guardians regarding significant behavioral events (e.g., physical restraint, suspension, etc.)

· Facilitate dyad work with students for conflict resolution according to Manville procedures.

· Monitor the entry of behavioral data and completion of incident reports to ensure timeliness and accuracy

· Attend all mandatory trainings (e.g., CPI, PBIS, OT, etc.)

· Attend quarterly student progress meetings to facilitate behavioral updates and communication

· Collaborate with school-based BCBAs in the development and implementation of Behavior Support Plans when necessary

· Serve as PBIS Coach and active member of PBIS Leadership Team

· Commitment to the development and maintenance of a positive, strengths-based school culture

· Attend weekly supervision with Director of Behavioral Services and incorporate their feedback effectively into day to day work

· Be able to adapt to new responsibilities within an ever evolving work environment

· Perform all other duties as requested by supervisor

II. QUALIFICATIONS AND SKILLS

· Master’s degree in Applied Behavior Analysis, Social Work, Psychology, or related field

· A minimum of one year serving as a supervisor of staff and/or school leader preferred.

· 2-4 years working with children.

· Ability to work collaboratively.Ability to empower and support supervisees.

· Ability to respond to emergency situations quickly and safely. Must understand issues of child development and the impact of learning and social / emotional difficulties. Must demonstrate process competency.

III. PHYSICAL REQUIREMENTS (with or without accommodation)

· Must be able to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear and be capable of repetitive motion

· Position requires the ability to utilize physical restraints techniques to maintain safety when necessary with highly escalated students including kneeling and/or lying on the floor while holding on to a physically struggling student .

· Position requires exerting in excess of 100 pounds of force occasionally, and or excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects

· Work requires close visual acuity

· Position is subject to environmental conditions, activities occur both inside and outside

Job Type: Full-time

Salary: $85,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02120: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The Baker Center for Children and Families

Job Description

Position Title: Director of Culinary Operations

FLSA STATUS:       Exempt (Salary)

REPORTS TO:       Chief Operating Officer; dotted line to Health Center

                                   Administrator and Independent Living Executive Director

SUPERVISES:          Chef de Cuisine – Health Center Culinary Services, Baker & Executive Chef – Independent Living Culinary Services

DEPARTMENT:    OMHC

COMPANY:             MHS/The Overlook – Charlton Campus

POSITION SUMMARY:

The Director of Culinary Operations will be responsible for strategic, visionary and operational decisions and performance of all culinary programs under Masonic Health System’s umbrella. The position will require resourcefulness, originality, imagination and the courage to impose inventive and instrumental changes across the continuum. The Director of Culinary Operations will also have a unique opportunity to impact lifestyle, health, and wellness by working with the Overlook’s Life Enrichment Director, and Director of Sales & Marketing to coordinate food education, programming, and marketing initiatives. 

PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS:

• Develops, implements, and maintains the strategic vision of the overall culinary program.
• Defines and refines culinary concepts per venue, coordinating with marketing, training, and leadership teams to ensure the quality and hospitality standards of each area are adhered to and communicated consistently to our Residents, Guests & stakeholders.
• Direct supervision of Executive Chefs across all business entities, as well as oversight through these direct reports of all dining personnel and operations. 
• Consultative guidance, support and direction of all culinary programs under Overlook and managed communities, in coordination with CEO and business entity leaders.
• Direct coordination of any food & beverage consultants and other related third parties, in conjunction with Chief Operating Officer & business entity leaders.
• Conducts menu tastings to ensure alignment with company vision, standards, and specific outlet business plan.
• Ensure maximization of food and beverage revenues and profits for all outlets.
• Analyzes trends and prepares critical measurements to ensure competitive advantage in industry and specific markets.
• Implements food and beverage financial strategies by anticipating requirements, trends and variances; develops budgets and capital expenditure plans; develops action plans, measures and analyzes results, minimizing the impact of variances.
• Collaborates with Entity Leaders, Senior Leadership Team, Managers, Executive Chefs and other stakeholders in all areas and across all entities.
• Controls F&B supplies by meeting with sales representatives; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions to achieve results.
• Maintains safe, secure, legal and healthy work environment by establishing, following and enforcing sanitation and quality of food and beverage preparation and service standards and procedures; monitors conformance to the regulations of the alcoholic beverage commission; enforcing sanitation and legal regulations of all kitchens, bars and service areas.
• May possibly travel to other venues and communities under the Overlook umbrella.
• Other roles and responsibilities as assigned by the Chief Operating Officer.

QUALIFICATIONS:

• Culinary degree from a top institution such as CIA, ICE, Johnson & Wales, New England Culinary Institute or similar – preferred
• Four-year business degree or comparable education and relevant experience – required
• Experience developing successful culinary concepts for large, upscale, continuing care retirement communities, resorts and/or hotels – required
• A minimum of 15 years’ experience in progressive Food & Beverage roles (minimum 3 years at the executive level) with proven outcomes managing multiple concepts and venues – required
• Experience working with local, regional and national vendors – required
• Advanced experience and understanding of retirement communities, upscale hotel/resort and stand-alone restaurant operations – required
• Thorough knowledge of federal, state and local health regulations (knowledge of Board of Health, Department of Public Health and/or Centers for Medicare & Medicaid Services regulations a plus) – required
• Experience with catering and new food venue openings -preferred
• Experience with change management and transitioning of organizations, including partnerships, affiliations and joint ventures.
• Prior work with promotions, marketing & branding.
• Prior work in writing policies and procedure design and development.
• Proven operational experience in staff development, training and supervision: ideally has worked in a management role for 5-10 years using performance management and metrics for success; proven ability to develop and lead diverse work teams across multi-functional areas.
• Candidate must possess and maintain a current, valid driver’s license.
• Solid history of leadership effectiveness that demonstrates results in a growth organization.
• Ability to develop and maintain effective relationships with clients, vendors, Team Members, Senior Leadership Team and ownership.
• Proven record of effective written, verbal, and non-verbal communication skills.
• Knowledge of developing strategies, unique products, concepts and delivery.
• Successful ability to self-motivate, self-direct, problem solve and achieve desired results
• Proven successful ability to take concepts from inception to implementation in luxury dining across multiple venues.
• Ability to think creatively with a keen awareness of market trends and opportunities within and outside the industry.
• Extensive P&L responsibilities, including knowledge of budgeting, forecasting, accounting & management expertise related to food and beverage management; to include, inventory control, product cost, waste management, labor costs, etc.
• Certified Dietary Manager a plus.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

The individual is able to perform all physical requirements, which includes repeated bending, lifting of 50 pounds, capable of standing for up to 50% of work time on various surfaces, walking distances greater than a quarter mile and repeated stair climbing. Must be able to tolerate exposure hazards such as fluctuating temperature, dust and office cleaning products.

Must be able to meet sensory demands of touch, smell, vision, hearing, and be able to detect and distinguish circumstances signifying health and safety concerns/hazards in the work environment.

Demonstrates maturity and ability to work effectively and cooperatively as a member of the Overlook. Must also be able to perform multiple tasks on a daily and weekly basis. Must be able to handle some stressful situations (irate residents, etc.).

COMMUNITY OVERVIEW:

The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.

The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.

The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable “Village Center” environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.

JUST SOME OF OUR BENEFITS AND PERKS:

1. Solid Track Record of Promoting
2. Team Members from within
3. Plenty of Free Parking
4. Free Daily Lunch on
5. Campus
6. Vacation, Sick, Holiday Time + Floating Holidays
7. Travel Reimbursement
8. Professional Development
9. Flexible Spending and Health Reimbursement Accounts
10. Employee Assistance Programs
11. Tuition Reimbursement
12. Short + Long Term Disability, Life Insurance
13. Medical, Dental, and Vision Insurance
14. Access to Fitness Center, Pool, and Onsite Massages

In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.

The Overlook

About InsideTracker

Created by experts in the fields of aging, genetics, and biometric data, InsideTracker provides a personal health analysis and data-driven wellness guide, designed to help you live healthier longer. By analyzing your body’s biomarkers, InsideTracker provides an objective assessment of the current state of your well-being. Then, our A.I.-powered platform uses findings from thousands of scientific peer-reviewed publications and over ten billion biomarker data points to generate a custom set of actionable recommendations and insights. Integrated within an intuitive mobile app, InsideTracker reveals your personalized path to improving your health and longevity from the inside out.

The Role – Customer Retention Manager

We are looking for a dynamic retention marketing manager. In this role, you will deal directly with our customer marketing team to find out what issues our customers are facing, how we may improve our products or services, and how to retain their business. You will build and execute dynamic marketing campaigns that address these issues and increase our retention metrics.

To be successful as a retention manager, you should have a persuasive attitude, excellent customer relationship skills, and a passion for the journey of the customer. Ultimately, a top-class retention manager is able to improve sales by creating lasting bonds with internal stakeholders, executing various campaigns to aid in retention, owning retention KPIs and their growth goals, and being the voice of the customer in our campaign efforts.

Retention Manager Responsibilities:

• Analyzing customer behavior.
• Anticipating customer success roadblocks and working cross-functionally to eliminate those roadblocks
• Developing aggressive retention strategies based on customer feedback.
• Writing and presenting customer behavior reports.
• Creating, writing, and managing customer email communications through email marketing workflow campaigns.
• Helping to maintain a customer center of excellence within the company

Retention Manager Requirements:

• Career best practices in sales, marketing, customer success, or related field
• Hubspot proficient – non-negotiable.
• 4+ years experience in a similar role.
• Experience with a premium, high-touch brand
• Strong conflict resolution skills.
• Project management best practices
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Impeccable organizational skills.

The Details

• Reports to: Sr. Director, Brand Marketing, Operations and Retention
• Location: Cambridge, MA or remote
• Hours: Full-time, exempt (salaried)
• Candidates must be authorized to work in the U.S. without sponsorship

InsideTracker

Work closely with the Store Manager the Store Manager of GIADA Boston flagship boutique (308 Boylston Street), ensure the smooth daily operations of the store, enhance customer satisfaction, and drive sales performance, including sales management, product management, sales team management, visual merchandising etc.

Duties and Responsibilities:

1.Collaborate with Store Manager on achieving team-specific goals.

2.Assist to enhance and maintain GIADA’s brand image through professional service.

3.Participate in recruiting and training the sales team.

4.Write sales and customer reports and make recommendations for improvements

Requirements:

1. Preferred experience in the luxury goods industry with a strong background in customer service and sales. Knowledge of luxury products and the ability to deliver a personalized shopping experience to the clients.

2. Possess excellent communication skills, with the ability to express ideas logically.

3. Demonstrate a genuine passion for the luxury retail industry, with a proactive and driven approach to work.

4. Fluent English skill, proficiency in Chinese (Mandarin) is preferred.

GIADA