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  • MA
  • Maine
$$$

Robert Half’s client is looking for a Proposal / Marketing Coordinator for a 3+ month contract in Boston. This is a hybrid, 30 – 40 hour-per-week opportunity; candidates must be willing and able to work onsite in Boston 2 days per week. The Proposal / Marketing Coordinator will be responsible for creating and updating proposals, producing presentations, writing RFPs, and assisting with project management. Must have experience with Adobe InDesign and strong writing skills. If interested and available, apply today!

Qualifications:

  • Degree in marketing, communications, or similar
  • 2+ years of marketing and/or proposal experience
  • Strong writing skills
  • Familiarity with RFP writing preferred
  • Presentation design experience
  • Experience with Adobe InDesign
  • Familiarity with AEC, CRE, or professional services industries preferred
  • Portfolio of writing samples
  • Strong project management skills
  • Self-starter
  • Excellent communication skills

Robert Half

Established in 1984, Colantonio provides expert management of complex construction and renovation projects spanning the private and public sectors. The cornerstone of our firm and our approach to doing business has been to build effective relationships by putting people first. Ours is a family-like culture (no, really) that values a healthy work-life balance. We are located in Holliston, Massachusetts.

The Marketing Coordinator reports to the Director of Marketing and is responsible for:

  • Responses to RFQs and RFPs
  • Maintaining updated documentation for responses to RFQs and RFPs
  • PowerPoint interview presentations
  • Sales collateral updates
  • Website updates
  • Project, personnel and photo management related to Marketing
  • Social media content and posting
  • Assisting with press releases and industry articles
  • Assisting with ordering promotional items
  • Assisting with company and project site luncheons
  • Attending industry and project events
  • Taking photos at company events, project sites

Qualifications:

  • Must have at least five years’ experience in the A/E/C industry
  • Must be proficient with Adobe InDesign and MS PowerPoint
  • Must have demonstrated writing and graphic design skills
  • Must be organized, detail-oriented and highly collaborative
  • Must have experience meeting strict deadlines
  • Bachelor’s Degree in Marketing, Communications, or related field is preferred
  • Proficiency with Adobe Photoshop is preferred

We offer:

  • A friendly, laid-back office environment
  • Your own office with adjustable standup desk
  • Competitive benefits

The successful candidate will be a self-starter with enthusiasm, flexibility, and motivation. They will also have a great sense of humor.

If this sounds like you, please email your resume, writing and graphic design samples to Amy Fahey at afahey@colantonioinc.com. No phone calls, please.

Learn more about us at colantonioinc.com. We are an Equal Opportunity Employer. 

Colantonio Inc.

Our client, a family-owned retailer, is looking for an Event Marketing Coordinator to join their team full-time! This opportunity will start 5 days a week in their Acton office for training and onboarding, then dial back to a hybrid schedule with Tues-Thurs in the office, Mon/Fri remote.

This role will have a key focus on creating grass roots community-based events that drive in-store traffic.

As an Event Marketing Coordinator, you will:

– Identify and coordinate partnerships with local programs, community events, charities and other aligned philanthropy efforts

-Develop and maintain all aspects of relationships with charity partners including school districts, local shelters & food banks, and healthcare organizations

– Coordinate pre-planning and day-of onsite logistics for local in-store and community events, including setting up display signage, working with with store staff, district managers, design team and social media manager to ensure cohesive and well-promoted events

-Coordinate all support materials for traffic-driving events internally and with external partners

– Organize and maintain event logistics, keeping updated calendars and tracking sheets

– Own vendor relationships, handle order tracking, logging invoices and processing POs

– Brainstorm and pitch ideas for grand opening events while also identifying areas of improvement from wrapped events

The ideal candidate will have:

– 1+ years of experience

– Strong communication skills – in person, via phone and in writing

– A proactive mindset and strong organizational skills

– Event planning/coordination experience

– Access to a car – in order to support store events, occasional travel to stores and/or weekend work is required

If you are interested in this Event Marketing Coordinator opportunity, apply now!

#LI-CB1

#IND123

Creative Circle

#579267

Customer Service Manager

Direct Hire

Onsite in Natick, MA, 1-2 days remote once up and running

Must Haves:

5+ years in a Customer Service leadership position

Preferred:

  • Medical Device or similar regulated industry experience
  • Salesforce CRM and Rootstock ERP experience

Job Summary/Description:

Oversee Customer Service function and manage a team of 6

  • Deliver outstanding customer service and manage service orders for preventative maintenance.
  • Ensure effective processes and implement improvements for order processing and fulfillment, returns processing, compliance, and complaint resolution.
  • Work directly with Distribution Centers and on-site warehouse to fulfill customer orders on-time.
  • Supervise the warehouse, shipping and receiving functions.
  • Develop and oversee functional metrics to drive continuous improvement and customer service excellence.
  • Work with Sales team and build strong relationships between Sales and Customer Service teams.
  • Work with Sales to understand customer demand.

Planet Professional

Consumer Search Partners (www.consumersp.com) are a specialist executive search business for the global consumer industry. We partner with organizations to identify and attract industry leading talent to their core business functions.

CSP are proud to be partnering with a fast growing global manufacturing business within the pharmaceutical and healthcare industry to find a procurement category manager for their direct categories across north and south America.

This is a newly created role to take full ownership for direct materials plastics, metals and fibres across multiple manufacturing sites. This strategic role to understand the current supplier base and manage all aspects of supplier relationships, risk and performance.

We are targeting ambitious purchasing managers with experience of relevant direct categories and an ability to take ownership to drive commercial performance. Excellent communication skills are essential both internally and externally and experience within manufacturing would be preferred.

In the first instance please contact Mark Thomas, Founding Partner CSP at mark.thomas@consumersp.com for a confidential discussion. Closing date 5th July 2023

Consumer Search Partners Ltd

$$$

Acacia, now part of Cisco, designs intelligent transceivers using sophisticated signal processing and photonic integration for the 100G, 400G and 1T bit speed fiber optic transmission market deployed in data center, metro, long-haul and ultra-long haul telecommunication networks.

What You’ll Do

Lead and program manage the development and release to manufacturing of optical modules and silicon photonics. The NPPM is responsible for handling the product lifecycle from pre-concept commit to FCS. You will partner with Optics BUs, PLM, and Engineering and will lead a cross functional team from Cisco Optics Operations to deliver optical transceiver modules. You will be accountable to meet time to market requirements, product cost targets, yield goals, and volume ramp plans.

Who You’ll Work With

As part of the NPI team in Optics Operations, the NPPM partners with the Optics BU, PLM, Engineering, and Operations functions. You will work with a cross functional team in Optics Operations and will partner with Supply Chain Operations functions, including Global Sourcing and Technology & Quality.

Who You Are

You are an authority in the manufacturing and supply chain management of optics and opto-electronic assemblies. You are a leader who steers a cross functional team to achieve a common set of goals. You possess:

  • Extraordinary program management skills
  • Deep experience in leading cross-functional teams to achieve results by identifying and aligning to shared goals, priorities, and dedications. Able to hold peers, partners, and yourself accountable.
  • Understanding of optical product and semiconductor supply chain, manufacturing and development methodologies.
  • Understanding of silicon photonics technology, optics and/or semiconductors
  • Strong analytical skills and ability to lead teams to solve complex technical and business problems.
  • Ability to influence key partners, senior leaders, and external partners.

Our Minimum Qualifications for This Role

  • 10+ years minimum experience in supply chain, manufacturing or product development
  • 3+ years of Program Management experience in optical communications and/or semiconductors
  • 3+ years of experience with program management SW tools such as Excel, MS Project, SharePoint, etc.
  • BA/BS degree
  • Experience working on new product introductions with manufacturers, suppliers, and product development teams

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco

Bose is a brand created by one of life’s few true visionaries. We believe sound is the most powerful force on earth and that we are the only people in the world devoted to unleashing that power for transformative sound experiences. Sound is Power!

We have an exciting opportunity as the Sr Director, Global Customer Care. Reporting to the CMO this is a customer facing role responsible for providing the strategic direction, leadership, and execution of customer service activities. In this role, you will lead our contact center operations and drive strategic transformation. Your focus will be on enabling a digital and customer first approach, and in the process, continuing to navigate the organization away from a purely break fix mentality. You will drive critical improvements in people & organization structure, culture, process, policy, technology, and infrastructure. You will be responsible for the strategic planning and providing leadership to a large team executing on Contact Center operations and processes sought at the continuous improvement of the customer experience.

You will also lead the teams responsible for Digital Care, Service Content, Voice of the Customer, Service Readiness and Business Transformation.

You will be skilled in driving a culture of innovation and continuous improvement by:

  • Crafting and managing – Leadership development/succession programs, employee engagement and morale.
  • Identifying and implementing new proven technologies sought at growing efficiency and driving a digital first environment.

The successful incumbent will be a highly effective communicator, regularly engaging Bose senior executives on all aspects and functions of Customer Care Operations while encouraging their team in developing and detailing best practices in the performance of all duties and responsibilities.

Primary responsibilities

  • Work with Senior Leaders to develop and implement strategic objectives.
  • Identifying and evaluating state-of-the-art technologies.
  • Work with 3rd Party Vendors and internal stakeholders to deliver an outstanding experience.
  • Create and contribute information and analysis to organizational strategic plans and reviews.
  • Maintain and build professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
  • Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every contact.
  • Manage metrics, ensure customer satisfaction, and review statistical performance levels.
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
  • Drive a culture of that embrace change and continuous improvement.
  • Develop and maintain the SLA’s, with the intention of increasing satisfaction for the organization.
  • Develop an overall Strategic Roadmap that enables better service and quality, and cost reduction with key channels including Contact Center and Digital
  • Initiate innovative programs that allow Bose to increase the overall brand and effectiveness of channels.
  • Lead Digital Transformation in the Post Purchase experience – onboarding, use & satisfaction, and loyalty building.
  • Increase Digital Self Service and provide leadership to enable the organization to become Digital First
  • Focus on moving from Reactive to Predictive and expanding new messaging channels.
  • Grow and support a rapidly growing E-commerce business by building out a team to drive operations, escalations, knowledge management and collaborate closely with E-commerce leadership.
  • 25%+ travel required; International
  • Language skills: English; any additional languages would be beneficial.

Experiences & Skills:

  • Minimum 15 years of extensive experiences in managing operational customer service teams.
  • Strong strategic and customer focus with a clear understanding of the wider issues impacting across the enterprise.
  • Established track record of exceeding targets, KPIs and SLAs
  • Proven influencing and persuasion and relationship management at senior and strategic level.
  • Ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.
  • Think/plan strategically and execute tactically.
  • Demonstrate ability to motivate and develop global teams and communicate with others at all levels.
  • BA degree required.

Location: Framingham, MA – 3 days/week required

Bose Corporation

Our client, a large Boston-based company in the education and travel space, is seeking a full-time CRM Manager to join their team!

The CRM Manager will be focused on developing strategies for engagement with the brand, while helping to maximize customer retention and value through relevant, timely email, SMS and push notifications.

You’ll also work closely with data engineers and help define technical roadmaps to align with marketing strategy.

Primary responsibilities include:

– Translating insights across the customer journey into hypotheses that inform the creation of new multi-channel testing

– Key point of contact with engineering and marketing to help determine priorities and translate requirements between teams

– Leverage customer segmentation and key insights to personalize communications

– Use creativity and knowledge of email best practices to develop testing roadmaps

– Use customer database to drive personalization through all channels

– Partner cross-functionally across Marketing, Product, Ops and Strategy

The ideal CRM Manager will have:

– 4-5+ years of experience in an email marketing role

– Expertise in customer marketing emails, SMS and push campaigns

– Understand data principles and how they impact automation and personalization

– Basic understanding of HTML is a plus

– Exposure to Salesforce

– Basic knowledge of SQL is extremely helpful

– Passion for data and focus on business KPI’s

– Strong organizations skills to support juggling multiple projects at once

This is a hybrid, full-time opportunity – the team is going into the office Tuesdays through Thursday.

Creative Circle

$$$

Our client, a popular beauty brand and cosmetic retail chain, is actively searching for a Senior Marketing Manager to join their San Francisco Team. In this role the you will join a high-performance Marketing ream to drive and deliver business goals and objectives. You will work closely with key partners in Marketing, Merchandising, Promo/Loyalty, Campaigns & Content.

*Please note this is 6-month temp role – $48/hr*

Responsibilities:

  • Responsible for driving and achieving sales targets for marketing channels
  • Set the direction for growth opportunities and areas of strategic local focus
  • Forecast, prepare and manage Retention Marketing financial objectives as well as budgets
  • Build relationships with key cross-functional partners
  • Partner with Marketing Effectiveness / analytics teams to uncover Canada -unique insights to drive channel performance
  • Oversee email and mobile messaging calendar strategy & planning to ensure team delivers and timely deployment of those campaigns
  • Manage team of 3 direct reports with a focus on coaching, developing & retaining high performing talent
  • Support efficient processes and operations across Canada local and North American leverage ways of working, identifying and implementing process opportunities

Requirements:

  • 6+ years of relevant experience, strong retention marketing background
  • Superior written and oral communication skills
  • Exceptional ability to work in a cross-functional environment
  • Excellent knowledge of current retention marketing landscape and industry trends
  • Proven ability to take initiative, stay flexible, and excel in fast-paced, high-volume and deadline-driven environment
  • Well-organized, extremely detailed, project and results oriented
  • Email and mobile marketing experience
  • Consumer goods and retail experience preferred

Please submit your resume for consideration!

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.

Career Group

PLEASE NOTE

  • We are seeking candidates with associate level/3-5 years experience working as a Project Manager in New and Sustaining Product Development in the Medical Device industry or an alike regulated industry.

  • This is a Hybrid position (working both in-office and remotely) located in Lawrence, MA. The Hybrid work schedule requires the Project Manager to be physically working in the office multiple days a week.

  • Technical Project Managers that have worked in the Medical Device industry, Med Tech, or Connected Health may be considered. Candidates that have worked in New Product Development Manufacturing or Engineering in the Medical Device industry may be considered.

Position Summary

We are seeking exceptionally talented and motivated individuals to join our growing Project Management team. Working with team members from many different locations across the globe, the PMO is part of a Product Division that fosters a dynamic, innovative and entrepreneurial environment focused on leveraging cutting-edge technology to develop industry-leading medical device products.

The Project Management team is responsible for the cross-functional management of selected critical product development programs and projects. This group of program and project management professionals ensures the successful definition, development and delivery of projects, adhering to critical processes, standards, and best practices, in order to provide on time delivery and significant value to our partners and clients.

Responsibilities

  • As a project manager, you will be the key point of contact for all project and/or program related activities.
  • Leads, manages, coordinates, and reports on multiple projects.
  • Assembles and drives cross-functional project teams, identifies resources needed, and develops detailed project plans and schedules to ensure on-time completion of projects.
  • Communicates frequently with team members and senior business stakeholders regarding project status and identifies and resolves project problems, issues and risks.
  • Initiates action to identify and resolve project problems/issues and reports on mitigating steps and actions taken to ensure timely deliverables, project success and quality.
  • Provides weekly status reports highlighting accomplishments, plans and issues to project team members and senior management.
  • Develops and promotes best practice process and/or methodology improvements and efficiencies across the organization.
  • Cultivates inter-departmental relationships with all stakeholders.
  • Assemble and drive large cross-functional project teams, identify resources required, and develop detailed cross-functional project plans to ensure the on-time completion and launch of projects, which not only focus on delivering the technical components of the project but also the business readiness activities required to prepare our internal business groups and external customers for the project deliverables.
  • Work collaboratively with your peers and managers within the Global Project Management Office to develop methods for continuously improving productivity and efficiency within the organization.
  • Facilitate decision making between project team members.
  • Escalation involvement around technical and non-technical issues that related to the project.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Education

  • Bachelor’s Degree required; Advanced Degree desirable

Qualifications

  • 3-5+ years of project management experience in a regulated manufacturing environment.
  • Demonstrated ability to work across multiple job levels to achieve results
  • Demonstrated experience managing a project team of 3 or more people with a preference of managing across multiple locations.
  • Proven ability to manage multiple projects simultaneously in a deadline driven process.
  • Consistent success in driving teams to meet aggressive deadlines.
  • Experience in New Product Introduction lifecycles that include physical hardware as well as embedded or application software.
  • Demonstrated use of sound and proven project management practices and tools, including excellent MS Office skills.
  • Demonstrated ability to identify and implement process improvements to deliver projects more efficiently.
  • Proven experience managing expectations and managing cross-functional teams.
  • Excellent interpersonal, written and oral communication skills with all levels of the organization.
  • Outstanding time management and organization skills.
  • Confident team leader and consensus builder with strong motivational skills.
  • Adept in problem solving and resolving conflict.
  • Able to manage internal customer relationships and expectations, through negotiation and partnering.
  • Able to cultivate strong inter- and intra-departmental relationships that promote a positive, execution-focused work environment.
  • Ability to understand technical vision and communicate it to both technical and non-technical partners.
  • Experience in an ISO environment and an FDA regulated environment is a plus.
  • PMP certification is a plus.
  • Medical Device development and manufacturing is a plus.
  • Basic understanding of Design Controls and Operations (GMP, Process Validation etc.) is a plus.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity.

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Fresenius Medical Care North America

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